Principal Security Policy and Governance, Ongoing opportunity based in Sydney CBD + hybrid/flexible working options available

The Department of Customer Service (DCS) is looking for a Principal Security Policy and Governance to design, develop, implement, and maintain department-wide security and governance policies, frameworks, and standards- in line with the NSW Cyber Security Policy and NSW government cyber security standard, DCS CISO strategy and changing threat landscape. This role provides expert guidance, supports governance and audit requirements for policy review, and strengthens policy maturity, without direct supervisory responsibilities.

Benefits

• Salary Range $149,739 - $173,174+ 12% super, commensurate with experience
• Excellent leave entitlements and flexible working options
• Based from our office in Sydney CBD + hybrid working options available

About Us:
DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.

The Governance, Risk and Compliance (GRC) team is a key function within the Cyber and Information Security Office (CISO). The Security Policy and Governance team develops and governs the cyber security policies, frameworks, and standards that guide DCS and its agencies, ensuring compliance with the NSW Cyber Security Policy and other relevant standards.

This role is pivotal in shaping security policy across DCS, aligning with the DCS CISO strategy, responding to the changing cyber threat landscape, and supporting agencies to strengthen their governance and compliance maturity.

What You Will Be Doing
Are you ready to make a real impact on cyber security policy in NSW? We're searching for a driven and passionate professional to take on a pivotal role championing security policy, compliance, and risk management initiatives.

Here's what you'll do:

• Policy Development: Create and maintain practical, effective security policies that empower DCS agencies and stakeholders. Your work will directly align with best-in-class standards like the NSW Cyber Security Policy, ISO 27001, NIST CSF, and CIS Controls.
• Policy Uplift: Take the reins on policy design, review, and uplift-ensuring our security approach remains strategic, forward-thinking, and resilient against evolving threats.
• Stakeholder Engagement: Engage with diverse internal and external stakeholders, guiding outcomes and driving a culture of robust security governance, no matter where the conversation takes place.
• Governance Support: Partner across agencies to assess policy gaps, strengthen compliance maturity, and deliver compelling policy briefings to senior leaders, committees, and suppliers.
• Compliance Support: Support self-assessments, audits, annual attestations, and regulatory reporting to ensure governance and assurance obligations are met.
• Simplifying Requirements: Translate technical and regulatory requirements into clear, actionable policy guidance that empowers everyone to do their best work securely.
• Model Professionalism: Bring a customer-first mindset, a strong sense of initiative, and a collaborative spirit to solve complex governance challenges as part of a high-performing team.
• Share and Grow: Actively contribute your expertise, support continuous learning within the team, and help raise the bar for governance and policy development across the board.
• Stay Ahead of the Curve: Stay informed on the latest cyber threats, industry standards, and regulatory changes, and use that knowledge to keep our security policies and processes at the leading edge.

If you're ready to champion positive change and thrive in a dynamic, future-focused environment, we'd love to hear from you!

About you:
To be successful in this role, you will be an experienced security governance and policy specialist who is passionate about creating clear, actionable, and strategic security policies. You will have a deep understanding of government policy requirements and the ability to translate complex security obligations into practical, effective guidance.

You are comfortable consulting with a wide range of stakeholders, from senior executives to technical teams - and providing expert advice on policy interpretation, compliance, and uplift activities. You thrive in a collaborative environment, can quickly adapt to changing priorities, and are driven to ensure policies remain relevant and effective in addressing emerging security risks.

• 10+ years' experience in cyber security, ICT, governance, compliance, or cyber risk management within government or a highly regulated environment is a must.
• Strong writing skills with the ability to produce clear, concise, and actionable policy and governance documents.
• Proven stakeholder engagement and consultation experience across senior leadership, agencies, governance committees, and suppliers.
• Deep knowledge of governance frameworks (NSW Cyber Security Policy, ISO 27001, NIST CSF, CIS18) and public sector policy development processes.
• Experience in designing, reviewing, and uplifting security policies aligned with strategic objectives and evolving threats.
• Familiarity with compliance activities such as self-assessments, audits, attestations, and regulatory reporting.
• Ability to translate complex technical/regulatory requirements into practical, easy-to-understand policies.
• Knowledge of risk management, governance, and assurance frameworks will be highly regarded.

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you!

What we need from you:
To start your journey towards joining our team, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities

Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Nicole Turner via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 10am Wednesday 8th October

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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