Administration Officer (Full-Time) — Wollongong
Department: Operations
Reports to: Workforce Strategy & Compliance Officer
Classification: SCHADS Award — Social & Community Services Level 3.1
Salary: $66,159.60 ($33.48/hour) + super + leave entitlements

Sydney Health & Care Services (SHCS) is growing in Wollongong, and we're looking for a proactive Administration Officer to keep our front office humming, data accurate, and communications clear. You'll be the friendly first point of contact and a reliable backbone for our managers and coordinators.

Your Hours

This is a full-time position (38 hours per week) with rotating start times:

Week 1: 8:30 am – 4:30 pm

Week 2: 9:30 am – 5:30 pm

This ensures fair coverage across the day while maintaining work-life balance.

What You'll Do

Front desk & admin: Reception, handling enquiries (phone/email), filing, scanning, distributing mail, managing supplies.

Data & systems: Enter and maintain information in ShiftCare, BambooHR, Microsoft Office, SharePoint, and internal registers.

Docs & reporting: Prepare correspondence, routine reports, and templates as directed.

Rostering support: Update ShiftCare after manager approval; prepare draft schedules for review.

Scheduling & calendars: Coordinate diaries, book appointments/interviews, organise meetings, and maintain shared calendars.

Meeting room prep: Book venues, set up tech (video links, screens), prepare agendas/packs, take minutes, and track follow-ups.

Worker & client comms (after approval): Call workers to confirm attendance or shift changes; notify clients of confirmed updates.

Compliance & records: Upload/rename documents, maintain records securely, generate upcoming/expired document reports, and send templated reminders.

Support functions: Assist with incident report logging, training coordination, and onboarding paperwork.

About You

Previous admin experience in a busy, service-oriented environment.

Confident with Microsoft Office and quick to learn systems (ShiftCare, BambooHR, SharePoint a plus).

Strong communication skills — clear, professional, and friendly.

Organised, reliable, and attentive to detail.

Respectful of confidentiality and compliance requirements.

Australian citizenship or permanent residency with unrestricted work rights

Ability to obtain National Police Check, NDISWC, and Working with Children Check

Nice to have:

Experience in community, disability, health or allied health settings.

Familiarity with SCHADS and NDIS context.

Why SHCS?

Purpose-driven work that supports participants, families, and frontline teams.

Supportive leadership, clear processes, and on-the-job training.

Stable, full-time role in Wollongong with a collaborative team culture.

How to apply:
Send your resume and a brief cover letter outlining your admin experience and systems proficiency to [email protected].