About Us

At Tooletries, we design, manufacture, and distribute men’s grooming products loved by customers around the world. From Brisbane to the USA, we’re growing fast and are known for smart, functional design and product innovation that makes everyday grooming easier.

The Opportunity

We’re looking for a proactive and organised Customer Experience Team Member to join us full-time. In this role, you’ll be at the heart of our customer interactions across Australia and the USA. You’ll be the friendly voice and helpful hand that makes sure every customer feels heard, supported, and valued. You’ll also play a big part in collecting feedback and insights that help us make our products and service even better.

What You’ll Be Doing

Answer customer emails via the [email protected] account (AUS & USA)

Reply to product reviews on Judge Me in Shopify (AUS & USA)

Manage and respond to Google and Facebook reviews

Chat with customers by replying to messages and comments on Meta Business Suite (Facebook & Instagram)

Collect and track feedback/reviews in spreadsheets so we can spot trends and opportunities

Share insights and product suggestions with the Marketing and Product/Operations teams

Help us build and maintain a rich Tooletries Customer Profile, capturing behaviours and preferences

Jump in to help the wider team when things are quiet — whether that’s organising a team lunch or lending a hand to another department

About You

You’ve worked in customer experience, customer support, or community management (or a similar role)

You’re a strong communicator with a friendly, professional tone

You’re organised, detail-oriented, and able to juggle a few things at once

You’re comfortable with tools like Shopify, Judge Me, Meta Business Suite, and Excel/Google Sheets

You’ve got an analytical mindset and love turning feedback into actionable ideas

Most importantly, you’re a team player who brings positivity and solutions to the table

Why You’ll Love Working Here

Be part of a fast-growing, design-led brand with a global customer base

Have a real voice in shaping the customer experience and influencing product ideas

Work in a collaborative, supportive, and fun team culture

Enjoy opportunities to grow and develop your skills

Join us in a modern Brisbane-based office environment

Apply Now

Submit your resume and a short cover letter via Seek. Please include “Customer Experience Team Member” in the subject line of your application.

Tooletries is an Equal Opportunity Employer
We’re committed to building a diverse and inclusive workplace where everyone has the opportunity to thrive.