The Business & Administration Manager plays a key role in ensuring the smooth and efficient running of our small business. This hands-on position combines administration, financial management, customer account management, business development, and marketing responsibilities. It keeps day-to-day operations organised, supports business growth and helps maintain strong relationships with customers, vendors and stakeholders.

Key Responsibilities:

Business & Financial Management

Manage financial operations including budgeting, accounts, cash flow, reporting, and invoicing for large jobs.

Manage payroll, awards, and superannuation.

Ensure compliance with financial, tax, and regulatory requirements.

Maintain business insurances, including policy renewals and claims.

Administration & Compliance

Develop, implement, and maintain policies & procedures for business operations.

Oversee work health and safety (WHS) compliance, including systems, reporting, and insurance.

Manage customer contracts, including negotiation and compliance monitoring.

Ensure smooth running of administration functions, identifying any need for staff development & training.

Oversee and support administration staff with systems, supplies, facilities, IT, and record keeping.

Utilise stakeholder portals and internal communications.

Manage marketing initiatives and Business Development.

Stakeholder & Relationship Management

Serve as the central point of contact for the Operations Manager, Technicial Manager, internal teams and external partners, ensuring effective communication and coordination across the business.

Manage large loss claims with insurers and relevant parties.

Build and maintain strong relationships with stakeholders to support business growth and reputation.

Key Skills & Attributes

Strong organisational and multitasking abilities.

Excellent communication and interpersonal skills.

Solid financial literacy and understanding of business operations.

Experience with HR administration, payroll, and compliance.

Ability to work independently and as part of a small team.

Proactive, solution-oriented, and adaptable.

Requirements

Relevant experience in business administration, office management, or related fields.

Experience managing financial processes, payroll, and compliance.

Must possess full-cycle accounting experience to effectively manage all financial operations and reporting requirements.

Understanding of WHS, vendor management, and insurance requirements.

Proficiency in Microsoft Office, Xero or similar, and business management software.

Experience in small business operations is highly desirable.

Must have Australian work authorisation to be eligible for this position.