Position Title: Phone Sales & Appointment Setter
Department: Booking Team
Reports To: Team Leader Zane – Booking Team
Location: Gold Coast (onsite ONLY)
Employment Type: Casual

Position Overview

The Appointment Setter is responsible for contacting warm leads, engaging them in professional and friendly conversations, and booking qualified appointments into the sales team’s calendar. This role is critical in the success of our Superannuation Review Campaign, where we help Australians review and maximise their superannuation.

Key Responsibilities

Make outbound calls to warm leads only (no cold calling).

Build rapport and engage prospects in positive, confident conversations.

Qualify prospects and ensure they meet campaign requirements.

Book appointments directly into the sales team’s calendar.

Accurately record and update lead details in the CRM system.

Achieve and exceed daily/weekly booking targets and KPIs.

Handle objections with professionalism and persistence.

Work collaboratively with the sales and marketing teams to improve conversion rates.

Skills & Experience

Essential:

Proven phone sales / telemarketing experience.

Strong communication skills and professional phone manner.

Ability to build rapport quickly and close appointments.

Target-driven with resilience and a positive attitude.

Basic computer/CRM skills.

Desirable:

Experience in financial services, superannuation, or insurance.

Previous appointment-setting or booking experience.

What We Offer

Warm leads supplied – no cold calling.

Base salary + superannuation + uncapped commissions.

Fun, supportive office culture on the Gold Coast.

Ongoing training, coaching, and career progression opportunities.

Rewards and recognition for top performers.

Values & Culture

At Big Dog Marketing, we believe in high energy, teamwork, and celebrating wins. We’re passionate about helping everyday Australians take control of their superannuation, and we reward team members who bring enthusiasm, professionalism, and results.