Key Responsibilities

Oversee shop operations, repairs, and inventory.

Lead and schedule technicians and sales staff.

Train new team members and conduct performance reviews.

Assist customers with repairs, quotes, and escalations.

Upsell accessories and protection plans.

Manage payments, expenses, and daily reporting.

Ensure repair quality and workplace safety.

Drive marketing, promotions, and partnerships.

What We're Looking For

Minimum 1-2 years experience in retail, operations, or team leadership.

Strong communication and customer service skills.

Ability to manage staff, workflow, and finances.

Minimum 1-2 years hands-on mobile/laptop repairs experience required.

Organised, proactive, and growth-focused mindset.

Australian work rights required for this position.

Why Join Us?

Be part of a growing tech repair business.

Supportive team and opportunity to make an impact.

Competitive pay and career growth opportunities.