The Company

Our client is a dynamic Managed Service Provider company committed to delivering exceptional IT solutions for their clients. Their culture is light, fun, and non-corporate. They are not driven by rigid KPIs or clock-watching. They also believe in providing a fantastic environment where talented people can do their best work.

The Role

You'll be a hands-on superstar responsible for providing top-tier technical support, implementing critical projects, and mentoring our junior support staff.

Key Responsibilities:

• Act as a senior escalation point for all complex technical issues that the first-line support team cannot resolve.
• Liaise closely with the Operations Manager on project planning, documentation, and the smooth onboarding of new clients.
• Lead the execution of major projects, including M365 and SharePoint migrations.
• Proactively roll up your sleeves and multitask across projects and high-priority support issues. No two days are the same!
• Deliver specialist Level 3 troubleshooting for hybrid cloud and on-premise environments, maintaining high service availability.
• Mentor and guide the technical support team, raising the collective skill level of the group.

Skills

To be a successful fit, you must be a superstar with demonstrated experience in the following:

M365 Guru: Deep, demonstrable expertise across the entire Microsoft 365 suite.

SharePoint Expert: Extensive experience with SharePoint, including full-scale migrations and tenant management.

Security & Compliance: Strong understanding and proven experience in implementing Essential 8 Maturity Level 2 standards.

Windows Server: Solid, all-around skills in managing, maintaining, and troubleshooting General Windows Server environments.

Experience: Proven work experience in an MSP company with multiple-client management

To Apply

You must live in Perth and have full working rights. Please send your updated resume to [email protected]