We are seeking a number of staff for administrative positions within the Insurance sector based in the CBD for an immediate start (Monday 6th October 2025).

Responsibilities will include:

• Review historical travel insurance claims to identify errors, inconsistencies, or missed entitlements.
• Reassess declined or partially paid claims in line with updated guidelines or remediation criteria.
• Interpret and analyse detailed case notes, supporting documents, and claim outcomes.
• Accurately calculate any owed amounts, including handling currency conversions.
• Record remediation decisions with clear and detailed notes for audit and compliance purposes.
• Navigate internal claims processing systems and tools to locate and update records.
• Follow standard remediation processes and contribute to process improvements where applicable.
• Collaborate with internal teams (e.g., legal, compliance, medical assistance) to resolve complex cases.
• Work to strict timelines and targets while maintaining high accuracy and confidentiality.
• Operate within a structured, high-volume environment requiring repetition and consistency.

Skills and Experience we are seeking:

• Processing orders / claims
• Experience working within a legislative framework
• Strong attention to detail and problem solving
• Ability to pick up new systems and processes quickly

On Offer:

• Assignment through until the 5th December 2025 with possible extension
• $37.13 p/h + super - Monday to Friday
• CBD - 5 minute walk from Central Station

We will be interviewing for these positions on Sunday 28th September between 10am and 2pm. Please apply now.

#SCR-melanie-ireland

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