The Company
Our client is a global leader in mission-critical wireless communications, delivering innovative, reliable, and secure solutions that connect people and infrastructure across industries such as utilities, emergency services, transport, resources, and defence. With operations spanning multiple continents, the client is trusted by governments, enterprises, and operators to deliver large-scale, high-availability communication systems where failure is not an option.

This is a pivotal opportunity to join a business with a strong heritage in telecommunications, backed by cutting-edge R&D and a clear strategic growth agenda.

The Opportunity
Reporting directly to the CEO, the Chief Operations Officer (COO) will be responsible for driving operational performance, ensuring the successful delivery of complex, large-scale telecommunications projects, and building the operational foundations to support continued growth in Australia and globally.
This role requires a commercially astute and strategically minded leader who thrives in complex, technical environments and has a proven track record in scaling operations while maintaining excellence in safety, quality, and customer delivery.

Key Responsibilities

• Strategic Leadership: Translate corporate strategy into executable operational plans. Drive growth through innovation, market responsiveness, and operational efficiency.
• Operational Excellence: Oversee all national operations including engineering, project management, service delivery, logistics, and customer support. Ensure projects are delivered on time, on budget, and to the highest quality standards.
• P&L Accountability: Manage budgets, financial performance, and operational KPIs across business units. Identify cost efficiencies and revenue opportunities without compromising quality.
• Team Leadership: Lead, mentor, and inspire high-performing, cross-functional teams across engineering, operations, and delivery. Build a culture of accountability, innovation, and collaboration.
• Client & Partner Engagement: Develop and maintain strong relationships with major clients, technology partners, and stakeholders to ensure customer satisfaction and long-term partnerships.
• Governance & Risk Management: Ensure compliance with regulatory frameworks, safety standards, and corporate governance. Proactively manage operational risks associated with mission-critical infrastructure.
• Innovation & Continuous Improvement: Champion the adoption of new technologies, digital tools, and lean processes to improve delivery, efficiency, and customer experience.
• Global Collaboration: Work with international leadership teams to align operational standards and support global project delivery initiatives.

Experience required:

• Industry: Have worked in senior executive roles previously within the Telecommunications industry.
• Education: Bachelor's degree in engineering, Telecommunications, Business Administration, or a related field is essential. An MBA or equivalent postgraduate qualification is highly desirable.
• Industry Experience: Minimum 10+ years' senior operational leadership experience within telecommunications, technology, engineering, or infrastructure sectors.
• Track Record: Proven success managing complex, large-scale, mission-critical projects and delivering operational transformation in a fast-paced, high-stakes environment.
• Leadership Skills: Strong people leader with experience building, mentoring, and retaining high-performing technical and operational teams.
• Strategic & Commercial Acumen: Skilled at balancing strategic growth objectives with pragmatic, hands-on delivery. Deep financial and commercial acumen with demonstrated P&L responsibility.
• Stakeholder Management: Confident engaging with Boards, executives, clients, regulators, and industry partners.

Personal Qualities

• Strategic thinker with the ability to execute.
• Hands-on, pragmatic, and solution driven.
• High integrity, resilience, and gravitas to influence at the highest levels.

Summary:

• Lead the operations of a globally recognised telecommunications leader.
• Shape the future of mission-critical communications in Australia and abroad.
• Attractive executive package with a base of $250K + superannuation.
• Opportunity to work alongside a world-class leadership team in a business poised for growth.