About this opportunity

Our business is experiencing significant growth, and so our team needs to grow too! This role, not only supports that growth but is a driver of growth.

We’re looking for a dedicated Care Advisor to join our team in our Coniston where you will be responsible for networking in the Illawarra community focusing on our Referral Partner Network to generate service enquiries and attending the initial consultation with prospective clients. You will be the first face many of our clients will see and a brand ambassador in your local community.

About this opportunity

The Care Advisor will be responsible for the initial enquiry experience for potential new clients and other stakeholders’ service requests while development and maintaining positive relationships.

Why Join Us?

$85k + super + $6k Car Allowance

Full Time Permanent role based out of our Coniston office with flexible working arrangements

A varied customer facing role with plenty of opportunity to get out from behind the desk and out into the community

A rewarding career in a close-knit team making a difference in your local community

Key Responsibilities:

Consultatively sell Dovida services to prospective clients and gain commitment while making recommendations that will best benefit the client

Coordinate & organise care consultations to discover client needs and ensure we

Follow up on all client leads and referrals including answering client or client family members enquiries to assist them to find the most suitable home care option for their needs and circumstances.

Networking in the community to promote the Dovida brand and generating service enquiries by engaging and building relationships with our referral partner network across the Illawarra-Shoalhaven region

About you:

Previous experience with Aged Care, Disability or Allied Health

Certificate IV or Diploma in Community Services highly advantageous

Strong engagement, influencing and negotiating skills and effective communicator

Excellent customer service skills and demonstrated problem solving abilities

Consultative and resilient, sales-orientated mindset

About Dovida

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.