About the role

We are seeking an experienced Manager - Counselling and Case Management to join our valued client in Lismore, NSW. This is a contract position and you must have immediate availability until December 2025. You will be responsible for overseeing the delivery of high quality counselling and case management services to their clients.

What you'll be doing

Manage and lead a team of counsellors and case managers to ensure they provide effective, evidence based support to clients

Develop and implement policies, procedures and best practices to maintain service quality and client satisfaction

Monitor and report on key performance indicators to track the team's progress and identify areas for improvement

Collaborate with other departments to coordinate client care and ensure a seamless service experience

Provide clinical supervision, mentoring and professional development opportunities for the counselling and case management team

Contribute to the continuous improvement of our counselling and case management services

What we're looking for

Demonstrated expertise in counselling, case management and client centred care

Strong leadership and people management skills, with the ability to motivate and develop a team

Excellent communication and interpersonal skills, with the ability to liaise effectively with clients, stakeholders and colleagues

In-depth knowledge of relevant legislation, regulations and industry best practices

Tertiary qualifications in psychology, social work, counselling or a related field

Minimum bachelor's degree qualification required for this position

Australian citizenship or permanent residency required

Current Working with Children Check, National Police Check and current NSW driver licence required

How to Apply

Click the ‘Apply Now’ button to submit your resume and cover letter outlining your interest in the position. For further information contact our friendly team at [email protected] or 02 6622 8517