Clerk Grade: 9/10
Salary Range: $129,464 - $142,665 plus superannuation and leave loading
Employment Type: Full-Time, Ongoing
Location: Parramatta based with hybrid and flexible working conditions available

Application Closing: Thursday, 2nd October 2025 [9:59am]

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

The myWorkZone team is responsible for designing and delivering integrated solutions that support efficient business operations. The team collaborates with business process owners and transformation leads to ensure solutions are aligned with organisational goals and best practices.

Key Responsibilities

As the Procure to Pay Specialist, you will:

• Provide specialist advice and perform activities across the solution delivery lifecycle.
• Coordinate and guide other analysts on complex tasks to meet program timelines and standards.
• Collaborate with stakeholders to implement change and optimise harmonisation.
• Lead requirement gathering, workshops, documentation, testing, and implementation of Procure to Pay solutions.
• Identify and facilitate improvements to business systems, processes, and workflows.
• Provide Level 3 support to ERP operations and ensure alignment with approved designs.
• Develop tools and processes for monitoring and reporting against strategic objectives.

About You:

• Significant experience in SAP Purchasing and Payables core and submodules.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and deliver outcomes under tight deadlines.
• Advanced capabilities in collaboration, customer service, technology, and project management.
• Aptitude for stakeholder engagement and navigating complex change environments.

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Salary Grade 9/10, with the base salary for this role starting at 129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday, 2nd October 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process