Job description
Charter Consultant – Queanbeyan NSW (Maturnity leave cover)
We are seeking a motivated and customer focused Charter Consultant to join the charter team based in Queanbeyan. This role has a strong customer service focus and requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

About the Role:

• Work closely with the Charter Manager and broader team to coordinate bookings
• Manage customer enquiries and follow up on requests
• Enter bookings into the company’s software system daily
• Prepare and send quotes, plan routes, and ensure smooth bus charter operations
• Provide outstanding phone-based customer service
• Utilise Microsoft Outlook and Excel proficiently to manage tasks and communication

What We’re Looking For:

• Strong communication and interpersonal skills
• Ability to work efficiently under pressure in a phone-based environment
• Proficiency in Microsoft Office Suite (Outlook, Excel essential)
• Previous experience in administration, scheduling, or customer service preferred
• Reliable, organised, and adaptable

Role Details:

• Location: Queanbeyan (supporting regional NSW charters)
• Hours: Monday to Friday, 9:00am–5:00pm (30-minute lunch break)
• Pay: $33–$35 per hour
• Start: Immediate start available
• Contract: Maternity leave cover with potential to extend

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.