We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

GO WHERE YOU GROW

Discover a career fuelled by possibility at Travel + Leisure Co. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Club Wyndham Surfers Paradise team as a Guest Service Generalist today!

How You’ll Shine

The Guest Service Generalist is responsible for completing daily Front Office, Housekeeping, Food & Beverage and Maintenance functions.

Please note that this role will be primarily responsible for assisting our maintenance department. The successful candidate will have experience in plumbing, carpentry, painting, gardening, and general maintenance. Duties include:

Maintenance of rooms/grounds

Inspection & reporting of faults

Reporting all maintenance issues as required

Assisting guests when required

This is a busy hands-on role that requires a motivated can-do person with great time management skills and a desire to make the property the best it can be!

Where required to support business demands, the successful candidate may also be required to provide assistance to other Departments.

Responsibilities of these Departments include, but are not limited to:

Perform all duties of the front desk, including greeting owners and guests, Check in and out, Answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures

Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines.

Housekeeping functions such as cleaning & maintaining guest accommodation

Food & Beverage functions such as preparing and serving Food & Beverages

Maintenance functions such as maintaining guest accommodation and common areas

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

Discounted hotel stays across the world

Professional development funding

What You'll Bring

Previous experience within a hotel maintenance environment would be preferable.

Genuine passion for customer service

Excellent communicator with strong interpersonal skills

Enthusiastic, self-motivated and positive individual

Immaculate presentation and professional grooming standards

Ability to work a flexible roster, including weekends, evenings and school holiday period

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.