Looking for a role that fits around your life while allowing you to shine professionally?

Do you love helping people, staying organised, and building great relationships? Are you looking for a role where you can take ownership of your work without the stress of a high-pressure environment?

If so, this could be the perfect opportunity for you!

About Us

At RTS Training, we place great importance on the well-being of our team, customers, and clients. Our values are rooted in professionalism, empathy, active listening, continuous improvement, and maintaining a positive outlook.

We have been operating for more than 10 years, delivering high-quality training to over 50,000 students! Having experienced steady growth, we are looking for passionate individuals to help us continue supporting our clients with excellence.

Why Join RTS?

Long-Term Growth – Be part of a growing organisation with clear pathways for career development.

Supportive Team – You’re not just a number, you’re part of a supportive, collaborative team

Work-Life Balance – Enjoy family friendly shifts starting at 9am and finishing at 2pm

The Role

As a Customer Service Representative, you’ll be the first point of contact for our students and clients. This role is all about warmth, teamwork, and creating positive customer experiences. You’ll answer questions, provide guidance, and ensure every client feels supported and valued.

While the role includes some administrative tasks, the main focus is building strong relationships, engaging with customers, and being part of a collaborative team.

This position is ideal for someone seeking casual work that fits around family, study, or other commitments.

What does that look like on a day-to-day basis?

Customer Support: Answer phone calls and emails, provide accurate information with attention to detail, and guide customers with warmth and professionalism.

Relationship Building: Engage with students and clients in a friendly, empathetic way, ensuring they feel supported and valued.

Team Collaboration: Work closely with our existing colleagues to ensure consistent service and a positive team environment.

Problem Solving: Handle inquiries with a positive attitude, resolving issues efficiently and thoughtfully.

Record Keeping: Update customer details and maintain accurate records in our systems.

Preferred Experience

Previous experience in Customer Service (phone or email), Reception, Front Desk or Administration.

Strong communication skills, with the ability to listen and empathise.

Enjoy working as part of a team and supporting colleagues.

Comfort with basic digital tools (e.g. Google Suite, booking platforms, or CRM systems - training provided if needed).

Hours & Location

🕒 Weekly on Mondays and one other weekday, 9:00 AM – 2:00 PM, with occasional additional hours to cover sick leave or annual leave when required
📍 Osborne Park, with free parking available

How to Apply

Apply through Seek with your resume and a brief cover letter, including:

Why you're interested in this role and why you'd be a great fit

Your availability

If you would like further information about the role you can contact us via email, at [email protected]