Role: Infrastructure Operations Team Lead
Location: Melbourne (CBD - Hybrid Flexibility)
Salary: $160k base plus superannuation
Must be based in Melbourne with PR or Australian Citizenship

We are seeking an experienced Infrastructure Operations Team Lead to manage and optimize a modern Microsoft Azure environment while leading a high-performing technical team. This is a hands-on leadership role where you'll balance operational delivery, continuous improvement, and people management.

You'll oversee a team of Infrastructure Support Engineers, a Database Analyst, an IT Operations Analyst, and an Endpoint Computing Analyst—ensuring a secure, resilient, and efficient IT environment that supports business growth and digital transformation.

Key Responsibilities

• Lead and mentor a small technical team, fostering a culture of high performance and professional development.
• Manage and optimise Microsoft Azure services, including Windows & Linux VMs, networking, cost control, backup, patching, and updates.
• Oversee endpoint management, telephony, print services, and Microsoft Teams infrastructure.
• Drive automation of manual processes to improve efficiency.
• Ensure ITIL-aligned change management practices are followed.
• Maintain disaster recovery strategies, monitoring, and performance reporting.
• Collaborate with vendors and stakeholders to meet SLAs and deliver effective solutions.
• Champion service excellence, innovation, and continuous improvement across infrastructure operations.

What We're Looking For
Qualifications

• Tertiary qualification in IT, Computer Science, or equivalent industry experience.
• Microsoft Azure certifications (Fundamentals & Administrator required; Solutions Architect, Virtual Desktop, or Network Engineer desirable).
• ITIL Foundation v3 or v4.

Experience

• 10+ years in IT infrastructure or operations.
• 3+ years in a leadership/team lead role with proven people development.
• Strong, hands-on experience with Microsoft Azure.
• Expertise in endpoint management (e.g. Microsoft Intune).
• Experience with DR planning, monitoring systems, automation, and patching.

Skills & Competencies

• Deep technical knowledge of Microsoft Azure infrastructure.
• Strong capability with monitoring platforms (e.g., Site24x7, Azure Monitor).
• Excellent problem-solving and workload prioritization skills.
• Confident, credible leader with strong communication and documentation ability.
• Desirable: Microsoft Teams telephony and SharePoint administration experience.

Apply now!