IT Support Officer

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them

Position details

• Full-Time, Maximum Term Contract until 30 April 2026
• Classification: SCHADS Level 4 with a salary range of $88,169 to $94,888 per annum + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Preston, VIC

About your new role

The IT Support Officer will provide service desk support to Neami service locations spread across Australia. The team is responsible for supporting all client computing which includes desktops, notebooks, smart phones, and tablets. Support is provided remotely using a combination of phone, email and the extensive use of remote desktop and management tools. The work is varied and is often busy and requires a flexible approach.

Responsibilities will range from assisting users with office applications or logon problems to resolving or escalating more complex issues related to network connectivity, group policy processing or permissions. Some project work will be required.

The IT Support Officer will be based at Neami's head office in Preston, VIC and work within a team managed by the Manager - IT Customer Service

What you will bring to the role

• Good knowledge of the Windows 10, Microsoft/ Office 365 Suite, MS Azure Administration
• Experience in level 1 & 2 helpdesk environment (minimum 2 years)
• Ability to install, configure and support IT Hardware/ Software
• Sound understanding of LANs including server/client communications, networking monitoring and devices (Meraki)
• Demonstrated teamwork skills
• Respect for non-technical users
• IT procurement and billing administration
• Analytical skills and resourcefulness to diagnose and resolve hardware/software/network faults
• Personal drive to take ownership of technical issues and work on providing a result, even if the issue might be deemed mundane
• Ability to work to agreed deadlines
• Ability to maintain detailed and accurate records
• Good written and oral communication skills

Desirable

• Experience in Mobile Device Management Desirable
• ITIL
• CCNA Certification

What will Neami offer in return

• Generous leave entitlements including paid parental leave, an Accrued Day Off each month, Gratis Leave and Wellness leave
• 17.5% Annual Leave Loading
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through TELUS Health - providing holistic health and wellness supports and resources to Neami staff and their immediate family
• Flexible work arrangements are available for maintaining your work-life balance.
• Fitness Passport membership to support your health and wellbeing (available in most States/Territories and subject to minimum working hours and/or length of service)

How to apply

The terms and conditions of the role are listed in the position description which can be found on the Neami Job Vacancy portal (please select the paperclip icon in the top right-hand corner).

To apply for this position, please:

- Click the 'Apply' button where you will need to create a username and password

- Upload your resume and cover letter.

When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked). Please include in your application how you would prefer to be contacted (whether via email, text or phone call).

If you have any further questions not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

Megha Singh, Service Manager: [email protected]

Applications Close: 6 October 2025

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.

If your application is shortlisted:

• We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions.

We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami.

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click here for the full statement.