About Us

Dr Andrew Broadhurst, Brisbane Plastic Surgeon, is a well-established plastic surgery clinic known for delivering high-quality, personalised care in a professional and supportive environment. We are currently looking for a friendly, organised, and professional Medical Receptionist to be the first point of contact for our patients. You will play a vital role in creating a welcoming atmosphere and ensuring a smooth, patient-focused experience from the very first interaction. Our team is passionate, skilled, and committed to excellence — and we’re looking for someone equally dedicated to join us at the front desk.

About the Role

As a key member of our team, you will report directly to the Business Manager and serve as the first point of contact for our patients — whether in person, on the phone, or online. Your role is critical in creating a warm, welcoming, and efficient experience for all patients.

You will play a vital role in managing appointment scheduling, coordinating communications, and supporting daily administrative operations, all while upholding our values of ease of access, speed of access, and high-quality care.

Key Responsibilities

Patient Experience & Bookings

Manage patient onboarding, inquiries, and appointment scheduling

Deliver consistent and compassionate communication across all channels

Liaise with clinical teams to support smooth patient flow

Administration & Records

Maintain accurate patient records, manage referrals, and perform eligibility checks

Theatre bookings and scheduling

Invoicing, receipting and quoting

Assist with prescription and document handling

Utilise systems such as Magentus (Genie) and Office 365 for daily operations

Process Improvement

Identify and implement workflow improvements

Support system integrations and enhance administrative efficiency

Training & Support

Assist in training new team members on clinic processes and systems

Share knowledge of clinical services and administrative protocols

Data & Systems Management

Maintain internal IT systems and databases

Use data insights to support operational decisions and reporting

Compliance & Governance

Ensure compliance with privacy, data security, and healthcare governance standards

Skills & Qualifications

Prior experience in a medical receptionist or administrative role (plastic surgery or specialist clinic experience preferred but not required)

Strong knowledge of Medicare, Private Health, and DVA billing legislation

Experience using Genie or similar practice management software

Proactive problem-solver with a focus on resolution

Excellent interpersonal and communication skills

Ability to manage multiple tasks in a fast-paced environment

High attention to detail and consistent delivery of quality service

Strong time management and organisational skills

Full working rights in Australia

Why Join Us?

Be part of a reputable and growing plastic surgery practice

Work in a supportive, collaborative team environment

Ongoing training and opportunities for professional growth

How to Apply:

Please submit your resume and a brief cover letter explaining your relevant experience and interest in this role to [email protected]