Who are we?
We are Tech Mahindra, a multi-national Technology company that provides digital solutions, consulting, and business process services in over 50 countries.
We partner with one of Australia’s biggest telecom providers, helping millions of customers stay connected every single day. Right now, we’re growing our Melbourne team — and we’d love you to be part of it.

What's your role?
As a Customer Support Associate, you’ll be the first point of contact for customers, handling inbound calls and delivering outstanding service.

What you’ll be doing?

Answering customer calls in a professional and empathetic manner

Providing support with billing, technical queries, and account services

Identifying customer needs and offering tailored solutions

Logging and managing customer interactions in internal systems

Meeting individual and team KPIs around customer satisfaction and quality

What we're looking for?

Natural people-person with strong communication skills

Problem-solver who enjoys fast-paced environment

Previous customer service/call center experience a plus (but not essential — as training is provided!)

Operational Hours
Training: 3-4 Weeks (9 am- 5:30 pm, Mon-Fri) - Work from Office
Nesting: 3-4 Weeks (7 am - 7 pm, any 8 hrs., Mon -Fri) - Work from Office
Thereafter: Timing: 7 am - 11 pm, any 8 hrs., Mon -Sun (Rotating Roster)

Immediately Apply to be a part of this wonderful family.

What are you waiting for? Send in your resume to Kritika at [email protected] to have a confidential discussion.

Tech Mahindra | Connected World, Connected Experiences

TechM represents the connected world, offering innovation & human-centric technology experiences to our customers, stakeholders & communities.

”Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.

We are also committed to make reasonable adjustments to support candidates, so they can perform at their best throughout the recruitment process.”