Benefits

• Temporary assignment up to 3 months
• Warriewood location, parking on site full time in office
• 9-5 hours during training, ideally moving to 7am - 3pm for the remainder of assignment
• Work in a purpose driven company supporting patient access to specialist medicines

About the Company
Work for a recognised leader in the supply of specialist medicines across Australia and New Zealand.

About the Opportunity
This is not your average customer service role — it’s an opportunity to step into the heart of pharmaceutical logistics, where every order you process directly supports hospitals, pharmacists, and patients across Australia and New Zealand.
You'll be managing a high volume of critical orders — including S19A (Named Patient) medicines and compassionate access programs — and ensuring they’re processed quickly, accurately and compliantly using Sage ERP.

With up to 100 orders per day and high call volumes during product launches, this is a role where accuracy, speed, and attention to detail truly matter. You’ll be a vital internal partner to the logistics and managed access teams, and a calm, confident voice for pharmacists and hospital procurement staff navigating complex or time-sensitive situations.
This is your chance to make an immediate impact in a business that directly improves patient access to critical medicines — while working alongside a high-performing, mission-driven team.

Duties

• Process a high volume of orders per day in SAGE ERP
• Handle a high volume of phone calls from hospitals, sales teams, pharmacists and healthcare providers
• Liaise with internal teams across logistics, warehousing, pharmacovigilance, and regulatory teams
• Escalate adverse events to PV teams

Skills and Experience

• Order processing experience in a pharmaceutical organisation is highly valued
• AE / PV knowledge highly regarded
• Great verbal and written communication skills
• Exceptional attention to detail required
• Ability to manage changing priorities in a highly regulated, fast moving industry

Culture
A great organisation to be a part of, the team is small - and every member has a critical value to add to the business.
Working environment is engaging and hard working - fantastic team and organisation to be a part of.

How to Apply
Click apply or contact Kelly-Ann Pedersen, Senior Recruitment Consultant on [email protected] for a confidential discussion.

About Healthcare Professionals Group
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.

• Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;

• Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs
• Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
• Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing