ABOUT ARKANCE

Underpinned by French parent company, Monnoyeur Group with a 100+ year history as a leader in the B2B construction and manufacturing industries, ARKANCE has emerged as the largest global provider and trusted transformational partner at the forefront of digital technology for building, manufacturing and construction industries worldwide.

Today ARKANCE is part of a global network that provides unparalleled coverage across EMEA, USA and APAC and combines world class technology partners with its own IP solutions, expertise, professional services and support. With a portfolio for sustainability - Think.Future, and a software and technology portfolio - Build.Smart, we’re committed to our vision of advancing the way we work together to build a better world.

With 50 locations spanning 18 countries across the globe, we are focused on living and breathing our cultural values: We solve challenges, We trust, We make it easy and We put our people first.

Find out more here: https://arkance.world/us-en/

THE ROLE

* The preference for location of this role is Brisbane; however, we are open to candidates from Melbourne and Sydney.

The Salesforce Administrator is responsible for the effective operational management, configuration, and continuous improvement of the organisations’ Salesforce and Certinia (FinancialForce) platform. This role ensures both systems are optimised to support business processes, deliver accurate data, and provide a seamless user experience. The administrator will act as the primary point of contact for all Salesforce and Certinia-related matters, supporting users, driving enhancements, and ensuring system integrity across Australia and New Zealand.

Your responsibilities include but are not limited to:

· Administer, configure, and maintain Salesforce and Certinia environments, including user management, security, permissions, and data integrity.

· Manage and resolve user support tickets related to Salesforce and Certinia access, functionality, report configuration and data issues.

· Support the Senior Salesforce Business Analyst to manage updates, releases, and new features for both platforms, ensuring minimal disruption to business operations.

· Develop and deliver training materials and sessions to maximise user adoption and system effectiveness.

· Maintain comprehensive documentation of configurations, customisations, and processes for both platforms.

· Collaborate with stakeholders to gather requirements, design scalable solutions, and implement enhancements.

· Ensure data quality and consistency across both platforms, supporting accurate reporting and analytics.

· Ensure both platforms comply with company policies, data privacy regulations, and industry best practices.

ABOUT YOU

We are looking for a proactive, customer-focused team player with a passion for delivering exceptional service and growing long-term relationships.

Our ideal candidate will possess the following:

Strong understanding of business processes in finance, sales, and operations.

Experience with user training, deployment, and post-deployment support.

Familiarity with integrations between Salesforce, Certinia, and other business systems.

Highly Desired. Proven experience administering Salesforce and Certinia (FinancialForce) platforms, including configuration, customisation, and troubleshooting.

Highly Desired. Experience with Reports and Dashboards creation and the ability to support customer requests for complex reporting.

Comfortable working independently while contributing to a collaborative team.

Ability to thrive in a fast-paced, evolving environment.

WHAT WE OFFER

Here at ARKANCE, we offer a range of benefits to our employees including:

Growth and career progression opportunities within the business

Flexible working hours so you can prioritise what matters to you

Hybrid or office-based work options to suit your lifestyle

Reward Gateway benefits offering discounts on everyday essentials, exclusive deals on popular brands, and wellness support.

Paid parental leave to support your growing family

Defence Force and Community Service Leave, recognising the importance of giving back

Paid day off for your Birthday to celebrate you

Novated lease options to help you with cost-effective vehicle leasing

Employee referral program rewarding you for bringing great talent into our team

Monthly employee recognition honouring exceptional contributions and celebrating individual achievements within the team.

Employee assistance program (EAP) for confidential support.

If you’re ready to take the next step in your career and join the dynamic ARKANCE team, please click the ‘Apply’ button prior to the closing date: 10th of October 2025.