Lead Business Analyst – Insurance SaaS Delivery
Location: Sydney CBD (Hybrid, 2–3 days in office)
Salary: $150k–$180k base + super

Please note this role will required strong Commercial Insurance experience.

About the Role
We are seeking a Lead Business Analyst to head up the business analysis function while remaining hands-on across complex insurance platform implementations. You will define and embed standards, mentor analysts, and uplift capability, ensuring business analysis is consistent, scalable, and delivers successful outcomes.
This is a leadership role with clear visibility at senior levels. You will present structured recommendations to executives, influence decision-making, and act as the voice of the BA practice in both strategic and delivery contexts.

Key Responsibilities

• Lead and embed business analysis standards, methodology, and best practice
• Provide clear, structured reporting and recommendations to executives and senior stakeholders
• Mentor and develop a team of BAs, building capability and consistency across projects
• Drive discovery, analysis, and solution design across general / commercial insurance initiatives
• Facilitate workshops, resolve requirement issues, and align business and technical stakeholders
• Partner with Delivery Managers to ensure commercial and delivery outcomes are achieved
• Champion continuous improvement across the delivery framework

Skills and Experience

• 10+ years as a Business Analyst, including 3+ years in a lead or people management role
• Strong background in general/commercial insurance (policy, claims, underwriting)
• Proven ability to engage and influence executives, with excellent communication and leadership presence
• Experience setting up or leading a BA practice, with a record of mentoring and developing analysts
• Background in consulting or SaaS delivery, with multi-client/project exposure
• Skilled in Agile delivery and BA tools (Jira, Confluence, Visio or Lucidchart)

Desirable

• Experience with SaaS insurance platforms or policy administration systems
• Exposure to integrations, reporting, or automation in insurance
• Certifications such as CBAP, PMI-PBA, or Agile credentials

Why Apply
This is an opportunity to build and lead a BA practice within a fast-growing insurance technology environment. You’ll work on complex and meaningful projects in commercial insurance, enjoy a hybrid CBD location close to Wynyard and Martin Place, and join a business that values professional development, flexibility, and impact.