About the role

Concentrix invites you to join our dedicated team, committed to assisting Australians in accessing essential government entitlements. This role requires adept handling of both general and complex inquiries, utilising exceptional communication and problem-solving abilities to provide exemplary customer service.

Why join us?

Secure a permanent position with a leading global company, offering significant career progression opportunities.

Engage in our detailed and paid training programs to enhance your skills.

Experience a supportive workplace with amenities including a Chill Out Zone, Ping Pong Table, and complimentary barista-style coffee and fruit baskets delivered weekly

Competitive Compensation:

Hourly rate of $28.74 + Super (Annual package $63,321)

Monthly incentives up to $480, potentially reaching $5,760 annually on a pro-rata basis.

Monday to Friday, minimum 38 hours, between 8 AM to 8 PM (7 AM TO 7 PM during daylight saving)

Key Qualifications and Attributes:

Must be an Australian Citizen and at least 18 years old.

Demonstrated customer service expertise.

Competence in utilising computer systems efficiently.

Strong verbal and written communication proficiency.

Motivation to achieve goals and excel in a team-oriented environment.

About Concentrix:

Concentrix is a global leader in customer experience management, serving over 2,000 clients, including 155+ Fortune Global 500 brands. Our operations span over 70 countries, communicating in more than 150 languages. We are committed to fostering a diverse workforce and investing in our employees' growth and development.

Application Process:

Applicants are required to pass a police check and may be asked to provide additional pre-employment documentation. During the application process, please be prepared to discuss:

Your legal right to work in Australia. (Only Australian citizens can apply)

Your experience in customer service, including any previous call centre experience.

Current police check status.

Notice required for your current employer.

Availability for a minimum of 38 hours per week on a rotational basis.

Excited to Apply?
Join us in crafting transformative customer experiences. APPLY NOW!

Concentrix is an equal opportunity employer, and we celebrate diversity by providing equitable opportunities for all candidates.