Assistant Motel Manager

We are seeking a positive, motivated, and enthusiastic person with a flexible, 'can-do' attitude to join our team as an Assistant Motel Manager. This is a live-in position at our 25-room, 4-star motel located on Brisbane's southside. We cater to both corporate and leisure markets and maintain a very high occupancy rate. Please note that we do not serve meals at the motel, and linen services are outsourced.

The preferred commencement date is October 2025.

Key Responsibilities:

Greeting and assisting guests with check-in/check-out.

Managing reservations and handling guest enquiries, bookings and payments

Performing administration duties, including MYOB and financial reporting

Ensuring the smooth daily operations of the motel

Managing inventory and supplies, ensuring that all necessary supplies are stocked and available for both guests and staff

Monitoring health and safety protocols, ensuring compliance with all relevant regulations and maintaining a safe environment for guests and staff

Managing guest feedback to continuously improve the guest experience

Interacting with and supporting a small, reliable team of casual housekeeping staff

Essential Experience and Qualifications:

A passion for customer service

Well presented with excellent communication skills

Experience with GuestPoint or a similar booking system is an advantage but not essential

Experience with MYOB or similar accounting system

Attention to detail, and the ability to multitask

Accurate administration skills with a commitment to quality systems and procedures

At least 2 years' experience in an administration or similar role

Australian permanent residency or citizenship is required for this position

Accommodation Package:

The successful applicant will be required to live onsite in a spacious, air-conditioned, well presented and very comfortable 3-bedroom, 2-bathroom apartment located upstairs from reception. The accommodation is offered at $320 per week, including electricity, gas, water, and internet.

What we offer:

We offer a generous package, plus a 6 monthly bonus upon achieving KPIs. Salary and terms of employment will be discussed with the successful applicant

A supportive team environment

Hands on training and development

Varied, interesting work in a busy accommodation setting

Comfortable on-site accommodation with all utilities provided

Opportunity to build a career in hospitality management

Previous experience in motel management or a similar front office position is desirable. Exceptional customer service skills are essential.

If you're ready to take on a role that offers both professional growth and a great lifestyle, we want to hear from you. Join us and be a key player in our success story! Please email a short cover letter and your resume including two current referees to [email protected]