About the Service

At Lives Lived Well, we’ve been supporting people to live their lives well for over 40 years. We’re a not-for-profit provider delivering evidence-based support across alcohol and other drugs, mental health, gambling, corrective services, and veterans’ wellbeing. We’re growing fast and building a reputation as a trusted, innovative provider focused on clinical excellence—and we’d love you to be part of it.

About the Role

If you're passionate about helping people access the support they need, this is your opportunity to make a real impact.

As our Clinical Intake Worker - Residential Services, you’ll be the first point of contact for many clients beginning their recovery journey. Based at our head office in Bowen Hills, this Full-Time, Maximum-Term role gives you the autonomy to manage your day, coordinate assessments, triage referrals, and support smooth admissions across multiple residential sites. You’ll work closely with teams across the state, helping maintain occupancy and ensuring people are connected to the right care at the right time.

Salary range is $100,785- $105,346 plus Superannuation, depending on experience and qualifications.

In this role, you will:

• Deliver compassionate, evidence-based assessments and support to clients seeking residential treatment.
• Triage enquiries, manage waitlists, and coordinate admissions across multiple residential programs.
• Provide surge capacity to services experiencing staff leave or high demand, helping maintain occupancy and flow.
• Support standardisation of intake processes and contribute to weekly pipeline reporting.
• Liaise with internal teams and external stakeholders to ensure timely, appropriate referrals.
• Prepare clients for treatment and support their readiness for engagement.
• Coordinate logistics for new admissions, including transport and handover to residential teams.
• Contribute to program development, reflective practice, and continuous improvement initiatives.

About You

You’re a confident communicator with a strong clinical foundation and a passion for helping people access the right support. You thrive in a fast-paced environment, can manage competing priorities, and enjoy working collaboratively across teams.

You’ll also bring:

• Applied knowledge in evidence-based AOD clinical practice.
• Experience conducting comprehensive assessments and making sound treatment recommendations.
• Understanding of residential treatment environments and associated risks.
• Strong stakeholder engagement and referral pathway development skills.
• Experience with client data systems and the Microsoft suite.
• A current Australian driver’s licence and Blue Card.

You don’t need these to apply, but they’d be great to have:

• Experience running group programs for people with AOD support needs
• Tertiary qualifications in a relevant human services field, especially with additional AOD training
• Membership (or eligibility) with a professional body like AASW or AHPRA
• Local knowledge of community services and referral networks

Why Work for Us?

We’re growing fast and building a reputation as a trusted, innovative provider focused on clinical excellence. One of our values is “We ask why not and what’s next?”—and we chose it for good reason. For us, change means opportunity: to improve, to grow, to push boundaries, and to help more people.

LLW offers a huge range of benefits, which you can see on our website. They include:

• Commbank Workplace Banking Program providing banking benefits and financial support
• Portable Long Service Leave in Queensland
• A workplace wellness program including Wellness Week
• Five extra paid leave days per year to support your wellbeing
• Salary Packaging to increase your take-home pay, including a Meals and Entertainment Card
• Autonomy and trust—in a supportive, respectful environment

Ready to apply?

If this sounds like the role for you, we’d love to hear from you. Submit your application via our careers page. Applications close at 5.00pm on Friday, 3rd October however we will be conducting interviews throughout the process and may close applications early.

Please note: The successful candidate will be required to undergo a National Criminal History Check and hold a current, unrestricted Australian driver’s licence.

Lives Lived Well is an equal employment opportunity employer. We encourage applications from a diverse range of social, cultural and gender backgrounds that reflect our community including First Nations People.

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