Your new company

Hays are proud to be partnering with Furnx Pty Ltd to recruit their Customer Service Officer role.

Furnx Pty Ltd is a proud Australian company specialising in high-quality Commercial furniture solutions. Furnx combines innovative design with durable craftsmanship to deliver products that meet the evolving needs of modern working environments. With a strong focus on customer satisfaction, sustainability, and continuous improvement, Furnx has built a reputation for excellence across Australia. Whether furnishing offices, healthcare facilities, or homes, Furnx is committed to providing stylish, functional, and reliable furniture backed by outstanding service.

Your new role

As a Customer Service Coordinator at Furnx Pty Ltd, you’ll be a key point of contact for our valued clients, ensuring every interaction reflects our commitment to quality and care. This fast-paced and rewarding role is ideal for someone who thrives on clear communication, attention to detail, and a collaborative team environment. You’ll play an essential role in supporting daily operations, maintaining high service standards, and helping deliver a seamless customer experience.

Delivering outstanding customer service by responding promptly and professionally to client needs and inquiries

Accurately managing the daily processing of orders to ensure timely and efficient fulfillment

Handling incoming phone calls and emails, providing clear and helpful information to customers and stakeholders

Preparing invoices and performing a range of general administrative tasks to support business operations

Entering and maintaining data with a high level of accuracy, including filing and record-keeping

Upholding company standards by consistently demonstrating attention to detail and a commitment to quality across all responsibilities.

What you'll need to succeed

To be considered for this role, you will meet the following criteria:

Demonstrated experience in customer service and administrative support, with a strong focus on client satisfaction

Excellent interpersonal and phone communication skills, with the ability to build rapport and respond effectively to enquiries

Proficient in using computer systems and software at an intermediate level

Strong time management and organisational skills, with the ability to prioritise tasks and meet deadlines

High level of accuracy and attention to detail in all aspects of work

A proactive and positive approach to problem-solving and team collaboration

Clear and professional written and verbal communication skills

Ability to manage multiple tasks efficiently in a dynamic, fast-paced environment

Commitment to long-term career growth within a supportive and team-oriented workplace

What you'll get in return

In return for your hard work and dedication, you will enjoy:

A fantastic permanent opportunity to join a well-established company.

Enjoy a competitive and attractive salary package that reflects your experience and contribution.

Providing opportunities to apply and enhance existing skills

Offering a dynamic and engaging work environment

Tanya Murray is currently recruiting this exciting permanent opportunity so if this sounds like the role you have been looking for and hold all the above requirements, apply ASAP via the link. At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply.