About the role

The Assistant Manager, Altitude is a full-time position Shangri-La Sydney, located in the iconic The Rocks district. In this role, you will play a key part in overseeing the day-to-day operations and customer experience at our Altitude Restaurant, ensuring the highest standards of service and hospitality.

What you'll be doing

Reporting to the Assistant Director of Food and Beverage you will assist in leading and motivating the service team to deliver exceptional customer experiences.

Oversee reservations, guest management, and table allocation to optimise restaurant flow and efficiency all while creating memorable moments for our guests

Monitor and maintain high standards of food and beverage service, cleanliness, and presentation

Assist with staff scheduling, training, and development to build a skilled and engaged team

Collaborate with the kitchen team to ensure menu items are delivered to the expected quality standards

Handle customer queries, feedback, and complaints in a professional and timely manner

Contribute to the implementation of marketing initiatives and promotions to drive restaurant traffic

Support the overall operations of the hotel as required

What we're looking for

Strong customer service orientation and the ability to lead and motivate a team

Excellent communication and interpersonal skills to interact with guests, team members, and stakeholders

Sound understanding of food and beverage operations, inventory management, and cost control

Proven problem-solving and decision-making skills to handle a range of operational challenges

Flexible and adaptable, able to work in a fast-paced environment

Passion for the hospitality industry and a commitment to delivering exceptional guest experiences

What we offer

At Shangri-La Hotel Sydney, we are committed to providing our employees with a supportive and rewarding work environment. As part of our team, you can look forward to competitive remuneration, opportunities for career development, and a range of benefits that support your overall wellbeing. We also offer regular training and professional development programs to help you grow and succeed in your role.