Support Coordinator / Recovery Coach (Psychosocial) – Perth, WA

Are you an experienced mental health professional with a passion for empowering others? Recovery Oriented Services (ROS) is looking for a Support Coordinator / Psychosocial Recovery Coach to join our values-driven team in Perth. This role offers $72,000 per year + superannuation (full-time), with options for part-time or full-time. If you’re a high-calibre professional ready to make a real impact using innovative tools and a recovery-oriented approach, we want to hear from you!

About Recovery Oriented Services (ROS)

ROS is a values-based organisation delivering person-centred, recovery-oriented support for people with psychosocial disability. We pride ourselves on quality, client empowerment, and innovation in practice. Our team uses proprietary digital tools, including customisable client workbooks and templates, to tailor support to each individual’s needs. We also leverage a bespoke CRM system (integrated with Nightingale) co-developed with a leading provider, ensuring accountability, comprehensive caseload tracking, high-quality documentation, and seamless team collaboration.

This technology and resources-driven approach is central to ROS’s commitment to excellence and truly sets us apart – enabling our staff to spend more time empowering clients and less time on paperwork.

About the Role

In this dual role as Support Coordinator and Psychosocial Recovery Coach, you will be at the forefront of supporting NDIS participants with psychosocial disabilities to achieve their goals and navigate their recovery journey. Key aspects of the role include:

Service Delivery: Provide both Support Coordination (helping participants understand and implement their NDIS plans, connect with services, and build capacity) and Recovery Coaching (working one-on-one to motivate and mentor participants in managing their mental health and progressing toward recovery goals).

Caseload Management: Maintain a sustainable caseload of approximately 20–22 clients, ensuring each participant receives dedicated, person-centred support. You will build strong, trusting relationships and adapt support as their needs evolve.

Accountability & KPIs: Manage your time effectively to meet participant needs while also achieving performance targets. We are client-first, but we also need to keep the lights on — so KPIs matter.

Quality & Improvement: Uphold the highest standards of documentation and service quality. Through our CRM and workbook system, you’ll ensure all support actions are tracked and transparent. You’ll also contribute to continuous improvement by providing feedback on how our tools and processes can further enhance outcomes for clients. This includes using our Crisis Action Planning toolkits, Mental Health Outcomes measures, and a wide range of tailored mental health workbooks.

Training & Development: At ROS, growth is part of our culture. Training is critical — we focus on equipping you to work within our systems, then expanding your skills beyond your current strengths. Together we’ll grow as a team through new and innovative training programs.

Values-Driven Practice: Above all, you will practice in line with ROS’s core values – person-centred care, recovery orientation, choice and control, and empowerment. You’ll advocate for participants’ rights, encourage their strengths and decision-making, and work creatively to overcome barriers.

About You – Qualifications & Experience

We are seeking an enthusiastic, compassionate, and highly skilled professional who can hit the ground running. The ideal candidate will have:

Relevant Qualifications: Minimum Certificate IV in Disability or Mental Health (or higher), with tertiary qualifications in mental health, social work, psychology, community services, or a related discipline desirable.

Sector Experience: Proven experience (ideally 2+ years) in psychosocial disability support, mental health services, NDIS support coordination, and/or recovery coaching. You understand the NDIS framework and have a strong track record of helping clients navigate support systems effectively.

NDIS Knowledge: In-depth understanding of recovery-oriented practice and how to coordinate supports under the NDIS. Experience writing NDIS documentation or using NDIS systems will be highly regarded.

Technical Proficiency: Confidence using digital tools and software in your daily work. Familiarity with CRMs such as Nightingale, Careview, or similar is an advantage. Experience with digital signing software is also highly regarded.

Excellent Communication: Outstanding interpersonal skills – able to listen deeply, communicate clearly, and build rapport with participants, families, and service providers. You are a social professional who thrives on making meaningful connections with participants and stakeholders.

Organisational Skills: Strong time management, organisation, and problem-solving abilities. You can juggle a busy caseload, meet weekly billable hour targets, and stay on top of reporting requirements without compromising service quality.

Compliance & Screening: Current NDIS Worker Screening Check, National Police Clearance, and a valid WA Driver’s Licence are essential. A reliable vehicle is required for community visits.

Professionalism & Initiative: A self-motivated, high-calibre professional who can work independently and take initiative while also being a team player. You bring a solutions-focused mindset and a commitment to continuous learning.

What We Offer

Impactful Work: A chance to make a meaningful difference every day, empowering people with psychosocial disabilities to achieve their goals and improve their lives.

Innovative Tools & Systems: Access to ROS’s state-of-the-art digital platform – including custom workbooks and our integrated CRM – streamlining your work so you can focus on client engagement.

Supportive Team Environment: A collaborative, inclusive, and values-aligned culture. You’ll have mentorship and peer support from colleagues who are passionate and knowledgeable, with systems that ensure internal cover and backup when needed.

Professional Growth: Ongoing opportunities for training, development, and career progression. We are committed to helping our team members grow as ROS expands.

Flexibility & Work-Life Balance: A manageable caseload and digital tools that simplify administration, with flexibility in scheduling and work arrangements.

Competitive Remuneration: A salary of $72,000 per annum + superannuation, with all the tools and resources needed to succeed in your role.

How to Apply

If you’re an experienced professional ready to champion recovery-oriented support in a forward-thinking, client-focused organisation, we’d love to hear from you!

📧 Apply now by sending your resume and a cover letter outlining your relevant experience and why you’re the perfect fit.

Join ROS and be part of a team that’s redefining quality in psychosocial disability support – together, we can drive meaningful change in the lives of those we serve.

We are excited to meet our next Recovery Coach / Support Coordinator star – is it you? Apply today and let’s embark on this journey of empowerment and recovery together.