Are you passionate, organised, detail-loving and looking for an engaging and dynamic role that will challenge and inspire you every single day? Look no further! We are searching for an extraordinary Scheduling Officer to join our commercial home care services in Inner South and Southern suburbs of Canberra.

You will be at the heart of our home care service, using your organisational skills and problem-solving mindset to keep everything running smoothly. This position offers you the opportunity to shine in administration and coordination while opening doors to a thriving career, with prospects for future growth.

The Roster Officer will be responsible for:

Building strong connections with staff and clients through excellent communication

Creating, maintaining, and adjusting rosters to ensure the right staff are matched with the right clients

Responding promptly to calls, emails, and roster changes, such as cancellations, no-shows, or urgent shift coverage requests, with efficiency and professionalism

Monitoring staff availability and ensuring all shifts are filled in a timely manner

Maintaining accurate records of staff schedules, changes, and updates

Re-organising priorities quickly to meet the needs of a fast-paced environment

Supporting clients and staff by ensuring continuity and reliability of service

Assisting the team with general administrative tasks to keep operations running smoothly

Promoting Right at Home’s values and services when engaging with staff, clients, and community contacts

Thriving in a role where every day is different, and flexibility is key

Qualifications

Ability to work with a strong sense of urgency while maintaining attention to detail and quality.

Excellent time management and the ability to prioritise urgent and competing demands effectively.

Strong verbal and written communication to coordinate with multiple stakeholders under pressure.

Proactive, solution-focused mindset with resilience to manage stressful situations calmly and effectively.

Commitment to client-centred support and a collaborative approach to team-based service delivery.

Preferred Skills

Proven experience in rostering or workforce scheduling in high-volume, time-sensitive environments.

Sound knowledge of relevant award conditions and rostering compliance requirements.

Proficiency in Workforce Management Software (e.g. Visual Care, Xero, or similar)