THE ROLE

My client a large National Transport Company is seeking a reliable and customer service focused operator – who genuinely enjoys being on the phone delivering support and information to their customers at their Underwood Deport.

The successful applicant will have the drive to learn and grow within this position, demonstrate a willingness to undertake any task at hand, have excellent problem solving skills and be at their best when busy.

KEY RESPONSIBILITIES

Answering inbound calls and manning two-way radio

Ensure the highest standards of customer service are met by effective management for internal & external stakeholders in a timely and efficient manner

Ability to manage multiple tasks at once

Liaise with Management on day to day issues

Capability to understand and document systems, processes, and procedures

Manage incoming and outgoing correspondence ensuring timely responses appropriate follow up, escalations and preparing outgoing correspondence as required

Processing of documentation accurately and efficiently / data entry

Other general administration duties as requested

THE CANDIDATE

The successful candidate to join the Underwood team will require the following:

Excellent communication & attention to detail

Excellent time management and organisation skills

Demonstrated relevant experience in a similar role or a role requiring a similar skill set

Ability to prioritise their workload to meet deadlines

Good skills in the Microsoft Office Suite and ability to develop proficiency with inhouse systems

Well-developed people and relationship skills with demonstrated ability to work in a team environment, communicate effectively at all levels within the organisation, contribute to a positive work environment and with a strong focus on provision of quality customer service

Ability to work 9.00 am to 5.00 pm - Monday to Friday

BENEFITS

Large National Company

A safe, professional working environment

Career development, training and growth opportunities

Full time, permanent role

Onsite parking

TO APPLY

Please forward a current Resume and Letter of Application outlining your experience to:-

Jenny Cogar

FREELANCE RECRUITMENT

[email protected]

Note- Due to the volume of applications received - only shortlisted candidates will be contacted.

Applicants must have full work rights for Australia to be considered for this position.