We are a leading provider of smart technology and energy-efficient solutions, delivering IoT-enabled products and software that support sustainable living. Due to continued growth, we are seeking a Customer Service & Ticket Handling Officer to join our head office team.

This role will see you managing customer support queries and tickets, providing first-line troubleshooting, and ensuring timely resolutions in collaboration with internal technical teams. It’s an excellent opportunity for someone with a customer-first mindset who is also comfortable working with technology and software platforms.

Key Responsibilities

Manage and respond to customer queries via our ticketing system

Triage, troubleshoot, and escalate software/IoT-related issues as required

Provide clear and professional communication throughout the resolution process

Liaise with internal teams including technical, operations, and product support

Maintain accurate records of tickets and resolutions within agreed SLAs

Contribute to improvements in processes and support documentation

About You

Previous experience in customer service, helpdesk, or ticketing environments

Strong problem-solving and communication skills

Exposure to software, cloud-based systems, or IoT products advantageous

Ability to work independently while managing multiple priorities

Positive, proactive approach with a commitment to delivering outstanding service

What’s on Offer

Opportunity to join a growing and innovative business in the smart technology sector.

Work with a fun, vibrant and energetic team. Banter in the office is consistently flowing.

Supportive and collaborative team environment at head office

Professional development opportunities in IoT, software, and sustainability

A role where you can make a direct impact on customer experience and satisfaction

If you are looking to build your career in customer service and technology, we would love to hear from you.