Successful, well known brand

Central GC location

Report to the COO

Our client is a leading Australian home builder. A need exists for an experienced person to join this vibrant and friendly team. You will ensure that customer receive a professional after-care experience during their warranty period, co-ordinating and managing warranty claims in line with QBCC standards.

With a flat reporting line to the COO, your responsibilities will include:

Manage and action warranty claims received

Ensure all warranty processes and outcomes comply with QBCC standards and tolerances

Liaise with all stakeholders to clarify warranty requirements

Co-ordinate and schedule Supervisors, Contractors and Suppliers to complete warranty works within agreed timeframes

Ensure warranty inspections are booked and conducted promptly

Monitoring the progress of warranty items

Identify and escalate complex warranty issues to management

Prepare and deliver daily, weekly and monthly warranty summary reports

Maintain accurate data entry and record keeping in the warranty management system

Our ideal applicant will have at least 3 years similar experience within the construction industry and sound knowledge of relevant building standards, codes and QBCC requirements. You should be proficient in MS Office, with strong organisational, customer service, problem solving and communication skills.

This is a great opportunity to join an established business with an excellent staff retention record.

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