The Organisation:

Our client is a recognised leader in the field of emergency lighting, automated monitoring systems, and sound evacuation solutions. With a strong reputation for innovation, quality and reliability, they supply cutting-edge products used in some of the country’s most iconic buildings and critical infrastructure projects.

Operating both locally and internationally, this company supports its clients with a full suite of services, including design consultation, technical support, and project delivery.

This is an exciting opportunity to join a forward-thinking organisation at the forefront of safety and technology.

About the role:

As a leader in their field, we're seeking a Customer Service Support Officer to help support a NetSuite implementation project and reduce the existing administrative backlog.

In this role, you’ll play a key part in delivering exceptional customer service and supporting the sales team. Your day-to-day will include providing product information, processing regular orders, monitoring delivery schedules and backorders and keeping both internal and external stakeholders informed.

Key Responsibilities:

• Respond to customer queries around products, pricing, and availability
• Liaise with the sales team to clarify product specs and promotional offers
• Provide end-to-end support for customer follow-ups, quotes, and documentation
• Prepare accurate quotes based on project and customer requirements
• Enter and process sales orders promptly and accurately
• Monitor and manage backorders and future-dated orders
• Maintain and update CRM records with quotes, project progress, and client data
• Ensure data integrity to support business continuity during system transition
• Create and format collateral for the Business Development team
• Participate in weekly training and Q&A sessions to stay aligned with the rollout
• Collaborate with sales representatives to clarify product specifications, pricing structures, and promotional offers. Facilitate smooth communication between internal teams and customers.

To be successful in this role, you'll bring:

• Must have experience in Microsoft Dynamics 365 and NetSuite
• Minimum of 5 years experience within Customer Service sector
• Strong customer service background with a professional and positive approach
• Experience with quoting, sales order entry and working across departments
• Excellent communication and organisational skills
• Confident navigating CRM systems and maintaining data accuracy
• Reliable, adaptable and ready to hit the ground running in a fast-paced team
• High attention to detail and ownership over task

What’s In It for You:

• Employees can work half a day every second Friday - accumulated hours
• Wellness Day - 1 day off every QTR for YOU!
• On offer - a really great coffee machine! Chai Lates? Mochaccinos? We have you covered!
• Access to ARP employment systems
• Great Mental Health & Well being assistant program on offer for you & your immediate family!
• This role is not hybrid and required 5 days in office
• Onsite free parking provided
• Transportation located close to the office
• Offer discounted health insurance
• Novated Leasing salary sacrifice
• Training and support throughout the team

Contact Jenny Hiep on ([email protected]) with an updated resume.

Please note: Only successfully shortlisted candidates will be contacted.
**Candidate must be based in QLD**

**Please add your suburb of residence on your resume**

**Due to lack of public transport - Candidates must have a car**