Senior Benefit Realisation Analyst

Clerk Grade: 9/10

Annual Salary Range: $129,464 - $142,665 + superannuation

Employment Type: Ongoing, Full-time

Location: Sydney

The Department of Customer Service is looking for a Senior Benefit Realisation Analyst to join our growing team!

This role is an exciting opportunity to be a team leader in our Portfolio Outcomes & Performance team with a specific focus on Benefit Realisation. Supporting an enterprise-wide portfolio (~130 projects, $250m investment), you will play an integral role in the DCS journey to uplift Benefits Management Maturity and creating a collective approach to value realisation.

Understand more about the Department of Customer Service - here

Your responsibilities will include:

• Lead a small team of benefit realisation specialists in their day-to-day work
• Apply, as well as coordinate, benefits realisation practices across a portfolio of complex projects of different scale, duration and ownership
• Act as a benefits specialist within an 'centre of excellence' for benefits practices to support the DCS wide benefits realisation practice uplift
• Working closing with the wider team, you will be required to create awareness and buy in for adopting the Benefits Realisation Framework.
• Working with a level of uncertainty and ambiguity under tight timelines, and having the ability to work across multiple initiatives simultaneously
• Provide guidance and training to stakeholders and other business functions on benefits realisation practices and benefits application, including timing of benefits activities with the broader investment management and program/project lifecycles
• Contribute to benefits realisation reporting, as well as risk and issue identification and management, including escalation and liaison with key stakeholde

About you

• To be successful in the role you would need to demonstrate experience in Benefits Management and Value Mapping in a technology, digital driven environment.
• Collaborative and open to building upon existing experiences, including the learning and application of emerging benefits-led practices and techniques, processes and tooling
• You should also present with strong project management and workshopping skills and be able to work independently.
• Strong communication and negotiation skills would be advantageous as you will be rolling out a new framework across the Department
• Practice experience or knowledge end-to-end of the application of benefits realisation management, including workshop facilitation, profile development, cost benefit analysis and realisation evaluation
• Strong stakeholder 'business-side' engagement and working directly with Executive Teams, Senior Responsible Owners and Corporate Finance.

Okay, so what's next?

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you!

To start your journey towards joining us, please click on the link below and attach your resume and cover letter (max 2 pages). In your cover letter please share your motivation for applying for this position and your relevant skills.

Please note that successful candidates will need to complete additional assessments as part of this recruitment process

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Meg Rapley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday 25 September 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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