A Support Worker plays a critical role in supporting individuals with challenges by providing practical, emotional, and social support. Their main duties typically include:

Providing Emotional Support

Assessment and Monitoring

Crisis Intervention

Community Outreach

Referral and Advocacy

Providing Life Skills Support

Record Keeping

Education and Empowerment

Collaboration

Promoting Recovery and Independence

Whats needed:

1. Educational Qualifications

Certificate III in Individual Support, Certificate IV in Mental Health or Certificate IV in Disability

2. National Police Check

3. Working with Children Check (WWCC)

4. First Aid & CPR Certification

5. Experience

6. Personal Attributes

Strong interpersonal skills, empathy, patience, and the ability to manage challenging behaviour or emotional situations are all highly valued in this profession.

7. Driver’s License

8. NDIS Worker Orientation Module

Skills and Qualifications:

Empathy and Compassion: Ability to build trusting relationships with individuals in distress.

Crisis Management: Strong skills in de-escalating tense situations and providing appropriate interventions.

Communication Skills: Effective in both verbal and written communication, able to explain complex mental health issues in an accessible way.

Problem Solving: Ability to quickly assess situations and provide practical solutions.

Organizational Skills: Ability to manage multiple clients and responsibilities while maintaining detailed records.

Knowledge of Mental Health Disorders: Understanding of common mental health conditions, treatment options, and community resources.