Customer Experience Manager - Luxury Bridal

Location: Rosebery
Salary: $80,000 + Commission + Bonus

About the Company

Step into the world of luxury bridal with one of the largest bridal houses in the world. With a global presence supplying over 100 wholesale stores and an in-house design team, this brand has quickly become a leader in the bridal industry. Their Rosebery flagship has been trading since March and is already making its mark with a premium service offering.

About the Role

We are seeking a polished and motivated Customer Experience Manager (CEM) to join the team in Rosebery. Working closely with the Store Manager and a second CEM, you'll lead from the floor, inspiring the team while shadowing stylists and helping to close sales. This is a high-touch, appointment-based environment (90 minutes per bride, up to 8 appointments at a time), requiring a balance of professionalism, warmth, and strong commercial focus.

This is an opportunity to make your mark in a growing brand while being part of a supportive leadership structure.

Responsibilities

Motivate, coach, and inspire a team of stylists to deliver a world-class bridal experience

Drive sales and support in closing appointments to exceed KPIs

Oversee the commercial running of the store, including staff scheduling (Deputy software)

Deliver and oversee ongoing staff training and development

Partner with the Store Manager to ensure flawless operations and customer flow

Lead by example with polished, professional client interactions

What We're Looking For

Non-Negotiables:

Polished, professional, and enthusiastic (but not over the top)

Strong background in luxury retail or customer service

Proven sales expertise - a true closer who thrives in a consultative sales environment

Confident, motivated, and able to work across a 7-day roster, including weekends

Nice to Haves:

Previous experience in bridal or formalwear

Strong understanding of appointment-based selling and clienteling

Benefits

$80,000 base + commission + bonus structure

Opportunity to work with a globally recognised bridal leader

Be part of a supportive, inspiring team culture with hands-on leadership

Develop your skills in luxury retail, sales coaching, and customer experience

Work in a beautiful Rosebery showroom with premium in-house designs

Interview Process

The recruitment process includes:

Initial behavioural interview (20-30 mins)

Cognitive test (12 mins)

Face-to-face interview with senior leadership

In-store role play - styling experience with four gowns, demonstrating objection handling and elevated client service

✨ If you're polished, sales-driven, and passionate about creating unforgettable bridal moments, this is your chance to join a world-class brand at an exciting stage of growth.

RECRUITER BIANCA MCMURRAY REFERENCE: 209323

To apply online, please click on the apply button.

Alternatively, for a confidential discussion, please contact Bianca McMurray on 0434 248 227 quoting the reference number above, or check out our website for other available positions.

www.frontlinerecruitmentgroup.com/retail