Employment Type: Temporary full-time opportunity till 30 June 2026

Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)

Grade: DCS Clerk Grade 11/12

Salary Range: $149,739 - 173,174 p.a. base salary dependent on experience, plus 12% superannuation.

The opportunity

We are excited to be inviting applications for the opportunity of Senior Manager Product Engineering for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW.

This role focuses on leading Product Owners and supporting engineering capabilities that support critical all of Government platforms and services.

In this people focused role you will lead the establishment and continuous improvement in Product and engineering practices to drive consistent, efficient, scalable and cost effective processes. You will build and develop a team of highly effective Product and engineering specialists including managing resource allocations to products. You will champion and embed ways of working including Jira discipline and organisational hygiene practices to enable effective delivery and operations.

What you will bring to this role

· People focused energy, driving continuous improvement and ability to adapt to individuals to maximise potential

· Experience in leading and managing a technical team including setting clear goals, driving performance metrics, and supporting professional development initiatives to ensure high-quality, efficient, and compliant services that enhance customer experience

· Experience in collaborating and developing effective communication channels with product leads, senior managers and operational support teams

· Extensive experience in implementing and upholding consistent engineering practices for end-to-end product development ensuring high-quality

· Experience in partnering with specialist teams to develop talent growth, acquisition and retention strategies that enhance engineering capabilities.

· Demonstrated experience building effective teams and managing performance of individuals; exposure to formal performance management processes is preferred

Essential requirements

· Relevant experience in a digital platform operations background or previous product experience

· Experience in leading digital teams in an agile environment, experience and certifications in SAFe is highly desired

AI Statement

The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance

GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.

Salary Grade 11/12, with the base salary for this role starting at 149,739 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Swathy Mohan via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 09:59 am, 19 Sep 2025

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process