We are a well-established company in the Fire Protection industry in Brisbane looking for the right person who can maintain and enhance our reputation for excellence in customer service and account management.

We have several premium clients, and a key focus of this role is to ensure their needs are met in a manner that delights and exceeds their expectations.

If you are looking for a challenge and not simply another job, this position could be for you.

THIS IS WHAT WE HAVE TO OFFER

You

Would have experience in a similar account management role in a fire services company or allied industry such as air-conditioning.

Be competent in ensuring all contractual and compliance obligations are met.

Have some technical competencies but enjoy that customer and sales interface. Essentially you are a strong people person and relationship builder with good communication skills.

Have a passion for delivering great customer service and account management including the little things that often make the difference.

Will be well organised, love efficiency and continuous improvement.

Appreciate being recognised and rewarded for your efforts.

We

Want to further enhance our reputation and brand in the marketplace.

Will always strive to deliver levels of service that surpass expectations.

Are building a culture where people feel safe, are appreciated, and validated for the work they do.

Will help you grow and deliver to your potential.

Like to see operations running smoothly and efficiently. We like to destress what we can as much as possible.

Responsibility wise you will.

Work independently but collaborate as part of a small team to deliver great customer service, account management and revenue growth.

Ensure all key contractual and compliance obligations are met.

Proactively follow up to ensure all technical issues are resolved and defects are promptly approved by the client for action.

Assist with the tendering process for renewals where required.

Prepare quotations for additional contract work.

The benefits

Competitive salary package

Career progression and training opportunities

Well established family owned business

Work car or car allowance + Fuel Card (company use) + Tolls (company use)