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Senior Customer Service Manager

Department of Housing, Local Government, Planning and Public Works QLD
Cairns, QLD
A$118,064 p/a
Government & Defence → Government - State
Full-time
On-site

Posted 2 days ago


What you will be doing:

  • Provision of leadership, guidance and support to the Manager and all staff through the effective coordination of a range of activities such as workload and workforce management and planning.
  • Create a team culture which thrives on communication, collaboration, continuous improvement, positivity, safety, learning and capability building.
  • Be an active and positive member of the local leadership team.
  • Ensure staff are supported to achieve excellence in their performance at work through promoting and supporting a high performance culture that maximises potential.
  • Apply HR management policies and principles by coordinating and monitoring the delivery of service consistent with financial, HR and administrative delegations and responsibilities.
  • Develop and apply a high level of awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander peoples to facilitate improved service delivery and customer outcomes and communicating effectively and sensitively with people from different cultural backgrounds.
  • Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.

Mandatory Requirement: Class C Driver's License.

Applications to remain current for 12 months.

Job Ad Reference: QLD/659965/25

Closing Date: Friday, 26 September 2025


About Department of Housing, Local Government, Planning and Public Works QLD

Brisbane, QLD, Australia

The Department of Housing and Public Works delivers a range of housing, building and procurement services.

We work to ensure that our most in need Queenslanders have access to housing and homelessness assistance. This assistance is provided through government-owned and managed social housing, and grant funding to registered providers. We also help thousands of low income earners to enter and remain in the private rental market.

Another key focus for the department is to provide policy, advice and delivery of services to government agencies in the areas of construction, asset and facilities management, procurement and fleet management.

The department consists of five major areas: Housing and Homelessness Services, Public Works and Asset Management, Building Industry and Policy, Queensland Government Procurement and Corporate Services.

Source: This is an extract from the company's own website.

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