The Company

Our client is a leading name in the crane industry, delivering safe, reliable, and high-quality services to construction projects. With a strong reputation for customer service and innovation, they provide end-to-end solutions including crane hire, ancillary equipment, servicing, and engineering support.

The Position

We are seeking a Service Delivery Manager to oversee the efficient, reliable, and high-quality delivery of crane services to clients. Reporting to the Operations Manager and working closely with the Operations Coordinator, this role is responsible for managing the full service cycle - from client requests through to completion.

In this role, you will:

• Act as the primary point of contact for all client requirements post-installation
• Coordinate crane servicing, ancillary equipment, and engineering support
• Lead and mentor service delivery teams, including operators, riggers, technicians, and logistics staff
• Monitor KPIs, budgets, and project timelines to ensure successful outcomes
• Drive safety and compliance standards across all service operations
• Resolve operational issues and manage escalations with clients
• Identify and implement continuous improvement initiatives

Salary package: approx. $150k + vehicle allowance + fuel card + super.

The Benefits

• Competitive salary package (~$150k + super)
• Vehicle allowance + fuel card
• All training provided
• Large pipeline of upcoming work
• Career progression within a market-leading business
• Exposure to both office and on-site operations
• Work with a highly respected industry leader

The Candidate

To be considered for this role, you must demonstrate:

• Minimum 5 years' experience in the crane industry (non-negotiable)
• Proven experience managing high-risk lifting operations within construction (ideally major construuction projects / highrise developments)
• Strong leadership skills, with prior experience supervising field and technical teams
• Excellent client relationship management, with a proactive approach to customer satisfaction
• Strong written and verbal communication, including report writing and client correspondence
• Proven ability to manage budgets, timelines, and KPIs simultaneously
• Solid understanding of safety legislation, compliance, and risk management in crane operations
• Strong problem-solving skills, with the ability to resolve operational challenges under pressure
• Computer literacy, including email communication, registers, dockets, and reporting systems

Apply today! For a confidential discussion, call Oliver on (07) 3172 1275.