Service Delivery Optimisation Manager

Requisition Number: 821

Salary Range: $130,304.57 - $138,671.61 per annum

Position Type: Full-Time Permanent

Location: 158A Martyn Street, Cairns

Application Close Date: Sunday, 28 September 2025 at 11.30pm AEST

Are you passionate about driving continuous improvement that makes a real difference to your community?

We are looking for a dedicated and experienced Service Delivery Optimisation Manager to join our team!

What You Will Do:

This role focuses on reducing operational risk, enhancing customer outcomes, and optimising logistics and service delivery. You will lead the implementation and continuous improvement of the service management system across all asset classes, support disaster management planning and operations, and contribute to whole of council improvement projects through professional and technical expertise. You will also be representing the directorate in strategic and operational planning, provide input to public engagements with peak bodies, other levels of government and private enterprise.

What We Are Looking For:

Senior management experience within a service delivery organisation or local government related to infrastructure asset services or the ability to rapidly augment related experience to this field

Analytical and problem-solving skills with a strategic focus

Proven leadership skills resulting in empowered and outcomes-oriented work teams

Exceptional verbal communication, interpersonal and negotiation skills, with the ability to build and maintain relationships with stakeholders at all levels

Postgraduate qualification in Management, Business Administration (MBA), Project Management, Public Administration, or a Graduate Certificate/Diploma in leadership, change management, or service delivery optimisation. Qualifications and/or experience in disaster management, and a Degree in Engineering or a related technical discipline (e.g. Civil Environmental, Mechanical or Electrical Engineering) would be highly regarded.

Some benefits we offer:

Achieve work / life balance with flexible working arrangements

Fitness Passport - subsidised health and well-being memberships (gym/swimming pool)

Recharge with up to 5 weeks annual leave

Up to 3 weeks personal leave

Secure your future with 12% superannuation contributions

Salary sacrifice opportunities

Grow personally and professionally with learning and development opportunities

Cherish family time with up to 14 weeks paid parental leave

Relocation assistance may be available for preferred candidates.

We are committed to:

Fostering a collaborative and inclusive work environment

Embracing innovation and continuous improvement

Cultivating a culture of professional growth and support

Now we want to hear about YOU!

Applications MUST be submitted online through the 'Apply' button and include a Cover Letter addressing the selection criteria and Resume outlining previous academic and work experience and if requested include attachments of the relevant qualifications and licenses, relating to the role.

For further information about this role please download the Position Description which includes the Key Duties, Responsibilities and Selection Criteria.

Council’s Recruitment Team can be contacted via:

Phone: (07) 4044 3310

Email: [email protected]

Website: Employment at Council | Cairns Regional Council