About our client
Our Client is an established self-managed Support@home provider who is dramatically revolutionizing home care in Australia. They employ a creative approach to assist individuals in achieving their goals while residing at home.

As a recognized provider specializing in self-management, they collaborate with our customers to craft personalized support plans, empowering them to retain control over their package, funding, and overall support. With the organisation continuing to experience rapid growth and expansion, we are currently seeking a Support Partner / Case Manager to join their team.

This is a contract opportunity until the end of 2025, with the potential to go perm from Jan 2026. On a contract basis, you can work from anywhere in Australia. However, to be eligible for transition to a permanent position, you must reside within Greater Sydney, Greater Brisbane, or Greater Melbourne.

The Role:
The Support Partners play a critical role in the ongoing assessment and monitoring of the customer's needs to support them to achieve their goals to live an independent, safe, and fulfilling life at home. Through the provision of individualised case management, you will build relationships with customers and families, including through educating them on options for self-management, completing comprehensive assessments and reviews, responding appropriately to changed needs with updated support plans, and providing guidance and enablement for them to implement their agreed plans effectively.

You will be working in a virtual environment, which means your excellent rapport-building skills, consultative manner, and aged care knowledge will immediately add value to our customers. This flexibility also allows you to work from home for the first 3 months, ensuring a favorable work-life balance. In Jan 2026 you may be required to work in a hybrid office / home environment.

Day to day duties

• Manage a caseload of support@home customers by delivering high-quality care-management services.
• Work with customers to recognise existing and build new capabilities to support their self-management journey, including leveraging the Customer Portal and onboarding their chosen support providers to maximise the utilisation of available support@home funding.
• Efficiently utilise available resources for customer education and to drive rapid adoption of the platform.
• Monitor, review, and develop assessment and support plans in collaboration with customers and their representatives, making recommendations to customers in a way that promotes independence and considers a customer's risk profile.
• Co-developing and monitoring a robust budget for support and services available through their funding.
• Responsible for responding to changes in customer circumstances and managing customer profiles, budgets, and documentation on an ongoing basis.
• Support customers through proactive and reactive communications, including answering inbound customer calls into the contact centre when required.
• Uphold and deliver services in accordance with the Aged Care Act and Aged Care Quality Standards.

We are looking for individuals with:

• The ability TO START ASAP or within 1 week.
• Ideally, you already have a Police Check.
• Demonstrated case management experience, preferably in NDIS, Workers Compensation, community-based Aged Care, or Insurance.
• Strong relationship-building skills, a passion for self-management, and empathy for customer support.
• Effective communication and customer service focus leading to positive outcomes.
• Capacity to manage high-volume case management.
• Passion for supporting people to live a full life at home, using a goal-oriented approach in developing and updating support plans.
• A love of technology and ability to work across multiple systems simultaneously.

Experience in self-management aged care is highly advantageous.

Join Our Team:
We will welcome you with open arms - you will be part of a team dedicated to making a difference for our customers. We operate efficiently, prioritize customer focus, and foster a supportive, family-friendly working environment.

Benefits of Working with our Client

• Remote work for a disruptor in the Aged Care industry.
• Supportive family-friendly working environment.
• Remote or hybrid work options.
• Career development opportunities.
• Floating Public Holidays, Volunteer Day, Wellbeing Day, and Employee Assistance Program.
• Parental leave support for a balanced work-family life.

Additional Information:
We celebrate diversity, welcoming all individuals regardless of lifestyle, ethnicity, faith, sexual orientation, and gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply. The position is subject to a satisfactory police check, WWCC, and working rights check.