Customer Service - Freight Forwarding
People in Focus
Posted 8 days ago
Are you an experienced in freight forwarding and enjoys taking ownership of shipments and building strong client relationships?
This is your chance to step into a Customer Service role with a growing logistics business.
What’s in it for you?
- Work with a supportive, collaborative team
- Exposure to key accounts across sea & air freight
- Opportunity to combine operations with customer service & account management
- Genuine career development in a business that’s expanding
About the Role In this role, you’ll manage end-to-end import operations across FCL, LCL, and Air. You’ll be the go-to person for key clients, ensuring smooth shipments, proactive updates, and first-class service.
Your day will include:
- Managing import shipments from order to delivery
- Coordinating with carriers, overseas agents, and local transport providers
- Building and maintaining strong customer relationships
- Preparing quotes, proposals, and updating client records in CargoWise
- Problem solving, resolving issues, and supporting process improvements
What You’ll Bring
- Experience in freight forwarding (import/export – sea & air)
- Proven experience using CargoWise
- Strong communication and relationship-building skills
- Accuracy, organisation, and the ability to work under pressure
- A proactive, energetic approach and team focus
Ready to Apply? If you’re looking for a role where you can make an impact, manage key accounts, and grow your logistics career — we want to hear from you.
The company offer a variety of employee benefits such as daily lunch provided, retail discounts, further training & development.
Apply online now or contact Sharyn O'Halloran on 0432 990 472 for a confidential chat.
About People in Focus
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
customer service representative manager
Boston doughnuts

Waste Customer Service Officer
Willoughby City Council

Senior Freight Operations - International Freight Forwarding
Stone Freight Solutions
Customer Service Freight Forwarding
Alexander Appointments
Customer Service Officer & Customer Service Representative
NSW Department of Customer Service
Customer Service Representative, Digital Service Representative
Service NSW
Customer Service Consultant
The Sunglass Fix

eCommerce Customer Service Manager
The Surfboard Agency
