Waste Customer Service Officer

Deliver frontline customer service, liaising with the community, staff, and waste contractors

Provide efficient administrative support to the Waste Strategy & Operations Team

Salary from $75,519.91 to $81,413.74 p.a. plus 12% Superannuation (Grade F)

Make a Difference Where You Work

Join Willoughby City Council and be part of a team that’s driving positive change for our community and environment. In this role, you’ll be at the frontline of delivering high-quality waste services, supporting sustainable practices, and helping us move toward a circular economy. Your work will directly improve the lives of residents while contributing to broader environmental goals. If you're passionate about customer service and want to make a real impact, this is your opportunity to do meaningful work every day.

Why Join Us?

Be part of a purpose-driven team making a real impact on sustainability and community wellbeing.

Enjoy a supportive, inclusive workplace that values diversity, innovation, and professional growth.

Work in a dynamic location blending natural beauty, urban convenience, and a strong sense of community.

About the Role

As the Waste Customer Service officer, you will:

Act as an effective liaison between customers and Council waste service contractors, ensuring accurate communication and prompt resolution of issues.

Respond to and resolve internal and external customer enquiries, complaints, and missed services promptly and professionally, facilitating a positive customer experience in line with Council service levels.

Contribute to the development and continuous improvement of best practice processes, systems, and procedures to enhance the waste team’s customer service delivery.

Manage the invoicing and procurement processes and undertake other administrative tasks to support the operations of the Waste Strategy & Operations team.

Support Council’s environmental goals by helping achieve waste reduction, boost recycling, and advance the circular economy

Maintain a professional phone manner that reflects Council’s commitment to polite, helpful, and efficient customer service.

What You’ll Bring

Proven experience and confidence in managing customer interactions professionally over the phone and via email, delivering a high standard of service and communication.

TAFE administration certificate or equivalent experience.

Demonstrated experience in providing accurate and efficient administrative support, including completing a variety of processing tasks within deadlines.

Proven ability to work collaboratively as part of a team, contributing to shared goals and supporting colleagues where needed.

Desirable

Knowledge or Experience in Local or State Government or similar environments.

How to apply

Visit https://www.willoughby.nsw.gov.au/Council/Working-with-us/Careers to apply or learn more including all about the range of benefits on offer at Willoughby.

For more information, contact: Kathryn Odgers, Waste Team Leader at [email protected] or +61 2 9777 1051. Applications should address all the key responsibilities outlined in the Position Description.

Successful candidates may be required to undertake pre-employment screening including police and qualification checks.

Applications close: Sunday, 21 September 2025 at 11:30pm

Please note recruitment activity may commence before the closing date.

At Willoughby City Council, inclusion, diversity and belonging are core to how we work and how we recruit. We are committed to building a workplace that reflects the diversity of our community – one where everyone feels respected, valued and supported to contribute fully. We welcome applications from people of all backgrounds, abilities and identities – including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse individuals, LGBTIQA+ communities, veterans, and people of all ages. If you require adjustments during the recruitment process, we encourage you to let us know. We are committed to ensuring an accessible, inclusive and barrier-free experience for every candidate.