Level 2 Service Desk | Onsite Client-Facing Role

• Sydney
• $70–95k Plus Super (based on experience)

Harvey Robinson is exclusively partnering with a growing MSP to support one of their financial services clients as an approachable & people-focused IT Support Engineer. This role offers a mix of Level 1 & Level 2 support, direct customer interaction and real problem-solving, not just a “log and flog” role.

Team Culture

• Collaborative and approachable team with no silos
• Strong focus on communication, trust, and teamwork
• Success measured not just by technical skills, but by customer relationships and attitude

This Would Suit

• Someone currently in an MSP in L2 Service Desk support, OR
• Someone currently in a financial services internal helpdesk/EU support role, acting as the hands and feet of L3 engineers

Why Join

• Friendly, collaborative team with strong communication and approachability at the core
• Supportive leadership and a people-first mindset
• Solving meaningful issues
• Clear career growth pathways – cyber or L3 as clear options
• Annual reviews, with clear room to grow

Perks & Benefits

• 90% staff retention – people genuinely enjoy working here
• Birthday day off (paid, if it falls on a workday)
• Regular team events and a strong social culture
• Annual charity gala and other charity days
• Paid certifications (Microsoft and more), with time off for training
• Laptop, mobile, and other company perks

The Role

• Microsoft 365, Teams, Windows Server, Windows 10/11
• Active Directory, Azure AD, Group Policy
• Intune, Endpoint Management, and other modern platforms
• Financial services-specific applications

• Provide Level 1 & 2 onsite support with a focus on supporting a financial services client in Sydney (amongst others)
• Act as point of contact for users, taking escalated calls from L1
• Troubleshoot, resolve, and escalate technical issues where necessary
• Build strong relationships with users through clear communication and approachability
• Exposure to technologies such as:
  

What We’re Looking For

• Experience in either an MSP (L1/L2) OR internal helpdesk within financial services
• Strong communication and customer service skills; approachable, friendly, and a good listener
• Proven problem-solving skills, with ability to take ownership of issues
• Technical capability across the Microsoft stack (O365, Azure, AD, Windows Server)
• Australian PR or Citizenship required – ESSENTIAL

Interested?

• Contact: Laura Robinson – 0447 895 359
• Follow us on LinkedIn for weekly job updates: https://www.linkedin.com/company/harveyrobinsonau