About Us

Aussie Automotive Group is a leading automotive hail and collision repair specialist, proudly partnering with the largest insurers in Australia. With a strong reputation for quality repairs and customer service, we operate a growing network of repair facilities across multiple states and are committed to excellence in everything we do.

About the Role

We are seeking a motivated and organised Operations Support Administrator to provide critical support to our operations team at our Willawong Head Office. This role plays an important part in ensuring our repair facilities run smoothly and efficiently, supporting both management and workshop teams with day-to-day administration.

This is a full-time Monday to Friday, office-based role.

Key Responsibilities

• Answering and directing incoming phone calls from Insurers and customers

• Handling customer enquiries and scheduling assessment and repair bookings

• Providing customers with updates on the status of their vehicle repairs

• Administrative tasks, data entry, reporting and other duties as required

• Provide administrative support to the repair facility teams

• Assist with scheduling, workflow tracking and coordination across multiple sites within our iBodyshop platform

• Liaise with assessors, technicians and site personnel

• Support continuous improvement initiatives and general office administration

About You

We’re looking for someone who is:

• Highly organised with strong attention to detail and has a keen interest in the automotive industry

• Experienced in administration or office support (automotive or insurance industry will be highly regarded, but is not essential)

• A confident communicator, able to work well with internal teams and external stakeholders

• Comfortable working in a fast-paced environment with competing priorities

• Skilled in Microsoft Office (Excel, Word, Outlook) and adaptable with new systems

• Experience with iBodyshop will be highly regarded

• Driver’s licence and own transport required

Why Join Us?

• Be part of a recognised industry leader in hail and collision repair

• Supportive, professional team with opportunities for career growth

• Full-time role with long-term stability

• Convenient Willawong location with on-site parking