Advisor, Campaign Performance & Media Buying

Clerk Grade: 7/8

Annual Salary Range: $113,574 - $125,720 + superannuation

Employment Type: Ongoing, Full-time

Location: Haymarket, Sydney / Hybrid

• Help manage the strategic relationship and performance of atop tier media agency on behalf of NSW Government
• Bring your passion and strong skills in data analysis, reporting and project management to help improve efficiency of government's advertising investment
• Work in a supportive environment with a focus on employee well-being and career development

About the team

The NSW Government Brand, Advertising and Engagement team at the Department of Customer Service leads, delivers and reviews all-of-government brand, engagement and advertising strategies, policies, programs and services to meet government objectives and priorities.

The Campaign Performance & Media Buying team supports this objective by ensuring efficient and effective campaign planning and buying by the contracted all-of-government media agency and maintain accurate oversight of advertising investments. As the Advisor in this team, you will work collaboratively across the wider Brand, Advertising and Engagement team and prepare reporting, advice and projects to strengthen media agency performance and value for money for government advertising.

Your day-to-day

• Contribute to the procurement and ongoing contract management processes for whole of government media agency services including engagement with suppliers and government agencies
• Liaise with internal teams and stakeholders to resolve queries and enhance media agency operations and track advertising activities accurately and consistently.
• Work on initiatives to measure and improve media agency governance and performance and ensure overall value for money in government advertising.
• Prepare and analyse detailed advertising data and expenditure to report on key metrics and proactively identify insights, trends and issues for senior stakeholder

To be successful in this role you will demonstrate:

• Media agency or advertising experience
• Excellent written and verbal communication skills
• Extensive experience reviewing, managing and analysing large datasets to produce accurate reports, visualisations and advice
• Strong stakeholder engagement and collaborative skills
• Excellent attention to detail, organisation and prioritisation, while meeting tight deadlines.

What we need from you

Attach an up-to-date resume and a brief cover letter outlining how your skills and experience align to the role.

Please note further assessments will be required as part of this recruitment process

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Meg Rapley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday 19 September 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process