NETCC Officer

About the role

The NETCC Officer focuses on supporting the delivery of the NETCC (New Energy Tech Consumer Code) Program including administration of the code, reporting obligations and delivering a high standard of customer service with engagement of stakeholders to raise awareness, adoption and compliance of the NETCC Code of Conduct.

This is a full-time, permanent position working 76 hours per fortnight (1 FTE).

About you

We're looking for someone who:

• Minimum 2-years’ experience in a customer service or administrative role.
• Demonstrated experience managing incoming customer enquiry and managing multiple email inboxes.
• Strong administration and organisation skills.
• Excellent written and verbal communications skills.
• Strong stakeholder engagement and customer service skills.
• Demonstrated problem solving skills with strong attention to detail.
• High level of initiative with the ability to handle and follow up customer enquiries.
• Strong time management skills with the ability to prioritise and operate in a dynamic, fast paced environment.
• Demonstrated ability to work effectively within a team environment.
• Sound computer literacy with knowledge of Microsoft Office Suite and previous experience using a CMS (Salesforce or similar).

About us

The Clean Energy Council is the peak body for the clean energy industry in Australia, and we are committed to accelerating the transformation of Australia’s energy system to one that is smarter and cleaner. We thrive under our values of Integrity, Collaboration, Leadership, People Focused and Service Excellence and bring passion in the way we work every day.

Why join CEC?

Join a passionate team committed to driving the growth of clean energy across Australia. The organisation offers a collaborative, innovative, and inclusive environment, supporting professional growth and providing meaningful opportunities to contribute to a sustainable future.

As an industry leader, you’ll join the movement and contribute to a better future. In return, CEC will support you by:

• Ability to work remotely but also attend our centrally located in Melbourne CBD, close to public transport
• Flexible working arrangements
• Generous leave provisions including paid annual closure during the Christmas / New Year period, paid parental leave and purchase leave arrangements, just to name a few
• Professional development opportunities
• Access to our Employee Assistance Program
• Amazing salary sacrificing opportunities plus much more!

Interested?

To apply, please submit your resume and a cover letter detailing your experience relating to this role. Applications close 5pm, 22 September 2025. Please note that applicants may be contacted before the closing date.

As an inclusive employer, we welcome applications from everyone including Aboriginal and Torres Strait Islander peoples. We encourage people from various backgrounds and experiences to apply.

The Clean Energy Council respectfully acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands and waters on which we work and live. Sovereignty has never been ceded. We acknowledge Elders, past and present, and their continuing culture and connection to Country.