Regency Knights has been serving the Canberra community for over 45 years. We are a market leader delivering quality service in the window fashion industry. Our mission is to provide the highest quality of service and products. We are a growing business seeking an outstanding showroom consultant to facilitate further growth.

Together, the showroom consultant team is responsible for project managing 100+ orders, consulting with new and repeat customers who are beginning new window furnishing projects, liaising with suppliers, maintaining the showroom (in terms of sampling, displays, and product information), general administrative duties, and problem solving difficulties that arise within projects.

We are recruiting a motivated and skilled showroom consultant who will be responsible for growing and developing the business, as well as maintaining our quality standard. We are seeking an energetic, articulate communicator with strong administrative and people’s skills. In addition, the administrative part of this role will have a focus on scheduling and being in charge of our Installations Calendar on a daily basis.

You will need to have a very strong customer focus and the ability to identify clients’ needs.

Key Responsibilities

Qualification of potential customers on the floor and over the phone

Schedule measure & quote appointments for Sales Consultants

Provide quality window furnishing information to all existing & potential clients

Daily preparation of installer(s) run sheets

Data entry on any order related information into CRM System (Salesforce)

Pre-book appointments of existing orders

Following up on installation outcomes

Deal with conflict resolution

Receiving and inspecting goods / products

General maintenance of quality Showroom & Storeroom

The successful candidate’s must-haves

Be a strong, articulate communicator in person and over the phone

Be an innovative, forward thinker

Demonstrate outstanding customer service skills

Demonstrate outstanding administrative skills

Have a high attention to detail

Maintain store presentation to the highest level

Be a creative problem solver

Be very proficient in a highly computerised environment

Be goal-oriented and have a track record of meeting set goals and targets

Be a team player, as well as able to work independently

Be thorough in project management

We will regard favourably

Experience in sales preferred

Experience in using Spreadsheets, and Word

A technical or numbers-oriented mindset

Experience in project management

Background in a similar industry

Employer questions

Your application will include the following questions:

Do you have customer service experience?

How much notice are you required to give your current employer?

How many years' experience do you have in the retail industry?

Which of the following statements best describes your right to work in Australia?

Do you have a current Australian driver's licence?

How would you rate your English language skills?