About the Company

Our client is a leading Australian company with around 300 staff and offices across both Australia and New Zealand. They are known for their employee-first culture, strong professional development pathways, and a collaborative team environment. With 30% of this team promoted last year, this is a company that invests in growth, training, and long-term careers.

The Opportunity

As a Client Service Specialist, you will manage a portfolio of clients, working directly with a variety of internal and external stakeholders to ensure daily operations remain smooth, and any issues are spotted early and actioned accordingly.
This is a fast-paced, dynamic and exciting role. It’s not your ordinary service role!

What You’ll Do

• Manage customer enquiries and bookings across phone, email and system channels
• Liaise with stakeholders to resolve issues and provide proactive updates
• Build strong relationships with clients, acting as their go-to contact
• Investigate and resolve complaints, escalating when required
• Maintain accurate records and reporting for your clients

What We’re Looking For

• Previous customer service or account management experience is highly regarded but not necessary
• Retail or Hospitality experience with good tenure is HIGHLY REGARDED
• Strong communication and relationship-building skills
• Proficiency with Microsoft Office and Outlook (Excel a plus)
• Proactive and organised, with the ability to manage competing priorities
• Degree qualification preferred but not essential

What’s on Offer

• $65,000 – $70,000 + super + annual bonus (up to 5%)
• Structured induction, mentoring and ongoing development
• Clear progression pathways
• Supportive, collaborative culture with an exciting new EVP being created

APPLY TODAY for a confidential chat about your pathway to corporate success.
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